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Travelbound


Educational Tours for Schools, Colleges and Universities

Description

Travelbound helps teachers, lecturers and group leaders feel relaxed, supported and confident to focus on what matters: creating an unforgettable learning experience for their students. Each tour is a chance for students to learn more about their subject, the world and their own potential.

We’ll provide you with inspiring, safe and affordable tours that bring lectures and classes to life in exciting worldwide destinations. Here is how:

- With well over 30 years in educational travel, we know what it takes to make learning trips enriching and unforgettable.

- You’ll be guided by a team of specialists, who share your passion and who seek to share knowledge as thought-leaders in educational travel.

- We’re proud to be full members of the School Travel Forum (STF) and to hold the Learning Outside the Classroom (LoTC) Quality Badge, and are fully-bonded by ABTA and ATOL.

- We’re always on hand to assist you, from helping choose your ideal trip, to advising you on how to complete health and safety paperwork, or helping you promote your tour.

- Your dedicated Tour Co-ordinator is here to discuss any queries, and schools group leaders are assigned a Regional Account Manager for support with presentations and face-to-face meetings.

- During your trip you can always access our 24-hour support network.

Introduce Art and Design students to Paris, take Geography students to observe Icelandic volcanic activity, or show Performing Arts students the bright lights of Broadway. We’re ready to help you get there!


Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
4.4
71 reviews


Excellent
 
59%

Very Good
 
34%

Average
 
4%

Poor
 
3%

Awful
 
0%

Easy to use, informative and flexible when booking. Kept informed throughout. When 1 student needed a visa they were really helpful and supplied lots of the required documents. Throughout the trip I was kept informed of what was happening. All guides were professional, knowledgeable and passionate about where we were visiting. (March 2020 - Secondary - Post No: 20403 )




Really great service - everything went smooth, communication was excellent and the activities provided were appropriate, fun and educational. (March 2020 - Secondary - Post No: 20319 )




Travelbound were excellent and I will be using them again. They responded to all requests and queries quickly and were able to make the changes to the tour as I requested. (March 2020 - Secondary - Post No: 20169 )




(March 2020 - Secondary - Post No: 20068 )




Excellent service, with a prompt reply to emails and telephone calls. Account rep also met us in NYC and saw us off. (March 2020 - Secondary - Post No: 20008 )




Excellent, professional, helpful provider. (February 2020 - Secondary - Post No: 19982 )




(February 2020 - Post No: 19909 )




(January 2020 - Secondary - Post No: 18809 )




(January 2020 - Secondary - Post No: 18795 )




The hotel, transfers and visits were all of a good standard. (December 2019 - Secondary - Post No: 18572 )




(December 2019 - Secondary - Post No: 18429 )




(December 2019 - Secondary - Post No: 18409 )




(November 2019 - Secondary - Post No: 17649 )




Very helpful. Trip went smoothly - all bookings made correctly. On hand to answer queries before and during the trip. (November 2019 - Secondary - Post No: 17648 )




The trip was very well organised and communication was easy. A couple of things didn't go as planned: 1. The lunch vouchers at the ferry did not work so we spent at least half an hour waiting until this was solved. 2. Ice skating: the company didn't have access to our tickets. (November 2019 - Secondary - Post No: 17624 )




An excellent company, kept in touch frequently. There were some issues with timings that had to be adjusted on the trip because it was not possible to get to certain places in the timeframe allocated. But the hotel they provided was really excellent, I was given a tour for health and safety and shown exits, and food was brilliant. (November 2019 - Secondary - Post No: 17580 )




Very good service from Travelbound. (October 2019 - Secondary - Post No: 17049 )




(September 2019 - Secondary - Post No: 16269 )




Generally very good, excellent value, but felt very budget. (September 2019 - Secondary - Post No: 15818 )




(September 2019 - Secondary - Post No: 15637 )




(July 2019 - Secondary - Post No: 15316 )




Initially, very good service. However, the itinerary was not well organised or communicated. The departure time had been communicated on repeated itineraries as 1.30am. On the final itinerary it suddenly changed to 3am and I had to make calls to all parents to communicate this. One of our bookings had the time as 15.30 on the voucher but when we arrived they had expected us at 11am and this had been the booked time. Luckily, we were still able to continue as the attraction accommodated us. The times given to attractions were far too long and we did a lot of work to fill time effectively, searching out other activities that we could do for free. Travel timings were hugely overestimated with an hour given to complete a 15 minute journey, for example. (July 2019 - Secondary - Post No: 15157 )
Provider Response: Thank you for your review. Apologies for a late change to your departure time and a time discrepancy to one of your attraction bookings. We like to account for plenty of time when travelling in between places, however we will of course be happy to create a tighter schedule if needed. Travelbound endeavours to provide excellent customer service and we hope to work with you again in the future.



(July 2019 - Secondary - Post No: 14460 )




At all stages of planning, booking etc. for our three Nice study visits, Travelbound have been efficient and effective in every respect. (July 2019 - Secondary - Post No: 14405 )




First of all, the cost of the trip per student is more expensive for the exactly the same activities as the trip from 2 years ago organised by Langues et Voyages. When one of our student decided she did not to come more than 70 days before departure, Travelbound recalculated the cost which put us in a difficult financial situation when according to their terms and conditions as it happened more than 70 days before departure the cost per student should have remained the same. Secondly, they have allocated us 2 coach drivers when we have always only ever had 1 as we never travel very far from the accommodation centre and we have lots of breaks. When our finance manager queried that they never came back to us with a clear explanation. Thirdly, we have only found out the name of the coach company recently which is not satisfying as I had a meeting with the parents on Monday and thought I wasn't going to be able to give the parents of our students that information. Our Head teacher actually called Travelbound on that point but we were told to wait until we were allocated a coach company by Connections! I phoned Connections myself but they told me to wait! Finally, as my level of trust with the organisation of the trip has been challenged, yesterday I decided to call all the activity centres we are visiting in June to make sure it was all booked and that the times of our visits matched with the provisional itinerary which time schedule was not complete. This means that I had to make these phone calls on my personal time to check that Travelbound had done the work properly. (July 2019 - Primary - Post No: 14178 )
Provider Response: Thank You for your review, and we are sorry that you were not fully satisfied with the service provided by Travelbound. We care about our customer satisfaction so would always reassure you that all aspects of the tour were booked as per the proposed itinerary. Our apologies if you felt this did not happen. From our records a refund was provided to the school for the second coach driver which was not required. Travelbound endeavours to provide excellent customer service to all of our client schools and we take all feed-back very seriously. We hope we can restore your trust on a future booking.



Outstanding from start to finish as ever. (June 2019 - Secondary - Post No: 13965 )




Serious company, well organised and planned. Ran smoothly. (June 2019 - Secondary - Post No: 13120 )




Very good throughout. (June 2019 - Secondary - Post No: 12926 )




(June 2019 - Secondary - Post No: 12645 )




(May 2019 - Secondary - Post No: 12537 )




Very helpful - itinerary was very detailed and it was extremely easy to organise entrance into all our attractions. (May 2019 - Secondary - Post No: 11573 )




(April 2019 - Secondary - Post No: 11359 )




Too much chasing and felt a bit second class. Took ages to answer emails and when I complained they tried to prove me wrong rather than apologise. (April 2019 - Secondary - Post No: 11234 )
Provider Response: Thank you for your review. Travelbound endeavours to provide excellent customer service to all our client schools and we take all feed-back very seriously. We are sorry to hear that you did not feel looked after during your booking with us. We always do our best to respond to emails promptly and make sure our customers are treated as priority. It’s a shame that you felt this didn’t come across. We hope we can restore your trust with future bookings with us.



Our coach was not booked at the correct time on the way up to the airport - had I not rung the coach company we would have missed our flight - they did give us a free drink on the final day but we felt this was quite an oversight at 1:30am. All the excursions were booked and the hotel was lovely - we did find it difficult to communicate with the coach driver provided for our excursions as he didnt speak any English - which caused us problems when it came to directions. He was really lovely but for future trips it might be helpful to have someone who can translate. Communication between us and travelbound was very good. (April 2019 - Secondary - Post No: 10976 )
Provider Response: Thank you for your review. We are sorry to hear that parts of your trip were not as you expected and that there was a mis communication with the booking times of the coach. We always try to make sure the bus driver on the coach service speaks at least a minimum amount of English to communicate. We can imagine it was frustrating for this not to be the case, and we can assure you that this will not happen again. We are happy to hear that correspondence worked well between us, and look forward to you booking with us again.



Great company - good communication (March 2019 - Primary & Secondary - Post No: 10573 )




(March 2019 - Secondary - Post No: 10461 )




(March 2019 - Secondary - Post No: 10459 )




The activities recommended by travelbound were age appropriate and enjoyed by pupils. The hotel suited our needs and was ideally located. There were a few occasion were more info about the visit would have been nice but we still had a fantastic time. I also received a phone call from our travel coordinator to check on us while on the trip. (March 2019 - Secondary - Post No: 10094 )




Very easy to negotiate with them change of itinerary due to weather conditions. Easy to contact. (March 2019 - Secondary - Post No: 9911 )




(March 2019 - Secondary - Post No: 9905 )




Good job. (February 2019 - Secondary - Post No: 9714 )




Excellent company and trip all round. A couple of issues with food and one of the excursions but very helpful and organised (February 2019 - Secondary - Post No: 9640 )




(January 2019 - Secondary - Post No: 8973 )




Alice Mullen was fantastic at Travel Bound. However the final date, we were unable to leave on time because TB did not pay for the invoice at the accommodation (December 2018 - Secondary - Post No: 8418 )




Very happy overall - would use them again. (November 2018 - Secondary - Post No: 7708 )




Very good assistance whilst abroad - very helpful. The coach company chosen for the UK transfer was a little unreliable. (October 2018 - Secondary - Post No: 7291 )
Provider Response: Thank you for the review. Please be assured all comments provided on your post tour survey to Travelbound are followed up with our suppliers to ensure high levels of service are provided.



(October 2018 - Secondary - Post No: 6902 )
Provider Response: Thank you for your review.



(October 2018 - Secondary - Post No: 6785 )
Provider Response: Thank you for your review.



They were good value for money and helpful throughout the tour and the activities and accommodation were all suitable for the group. (September 2018 - Secondary - Post No: 6014 )
Provider Response: Thank you for the positive comments. Glad your group enjoyed their tour.



(July 2018 - Secondary - Post No: 5539 )
Provider Response: Thank you for your review.



excellent customer service and support (July 2018 - Secondary - Post No: 5406 )
Provider Response: Thank you very much for the positive review.



Excellent in every respect. (July 2018 - Secondary - Post No: 5351 )
Provider Response: Thank you for the very positive feedback.



(July 2018 - Secondary - Post No: 5256 )
Provider Response: Thank you very much for the review.



(July 2018 - Secondary - Post No: 5231 )
Provider Response: Thank you for the review!



(July 2018 - Secondary - Post No: 5204 )
Provider Response: Thank you very much for the review.



They were well organised and helpful but not much guidance is provided and much of the organisation is left to you. (June 2018 - Secondary - Post No: 4748 )
Provider Response: Thank you for the comments. If you are planning a future tour please speak to our friendly team who will be happy to provide as much guidance as required to ensure a successful trip.



(June 2018 - Primary & Secondary - Post No: 4655 )
Provider Response: Thank you for your review.



(June 2018 - Secondary - Post No: 4630 )
Provider Response: Thank you very much for your review!



(June 2018 - Secondary - Post No: 3921 )
Provider Response: Thank you for your review.



The trip was very successful. However I do find I have to work quite hard when organising the trip to get Travelbound to provide the trip we asked for. For example, sometimes times of excursions need to be changed because they aren't right. I spent a lot of time sending emails when it would be helpful if they were a bit more proactive in following my instructions. (April 2018 - Secondary - Post No: 2721 )
Provider Response: Thank you for the review. We are pleased the trip was successful. For a future trip your Tour Coordinator will be happy to work very closely with you to ensure the itinerary details meet fully with your requirements.



Very efficient company - Any problems/requests were dealt with quickly and solved. (April 2018 - Secondary - Post No: 2701 )
Provider Response: Thank you very much for your review and the positive comments.



(April 2018 - Secondary - Post No: 2620 )
Provider Response: Thank you for your review.



They did an excellent job in arranging the flights, transfers and accommodation exactly to requirements. The late arrival of the return coach in Lourdes was dealt with quickly and efficiently. (April 2018 - Secondary - Post No: 2292 )
Provider Response: Thank you very much for your review and the positive feedback.



We have travelled previously with Travelbound and have good relationships with them. They provide very good value for money and our attentive to our needs and requirements. We have had some issues with the company in the past but these have always been resolved amicably. (April 2018 - Secondary - Post No: 2285 )
Provider Response: Thank you for your review and the positive comments. We are pleased that you were happy with the service you received from our team and that we were able to resolve any issues you experienced.



(February 2018 - Secondary - Post No: 1468 )
Provider Response: Thank you for your review!



There is always someone available to talk to if something needs sorting. There were, however, issues with availability of food suitable for specific diets. We notified in advance and were assured that provisions would be made, but when we arrived, there were not. (February 2018 - Secondary - Post No: 1344 )
Provider Response: Thank you for the positive review. Travelbound provides information to all our suppliers regarding special dietary requirements. If you have raised this on your post tour survey this will have been followed up with the supplier in question.



Excellent visits and trips planned. Always check opening times of places not actually booked through Travelbound as some other suggested visits were not actually open or available. (February 2018 - Secondary - Post No: 1252 )
Provider Response: Thank you for the review. Please be assured all comments provided on your post tour survey to Travelbound are followed up to ensure high levels of service are provided.



Excellent travel company. I have used them for many years as I find their service is outstanding. (February 2018 - Secondary - Post No: 1241 )
Provider Response: Thank you very much for the positive feedback!



(February 2018 - Secondary - Post No: 1199 )
Provider Response: Thank you for your review.



Travelbound provided excellent assistance in both the planning process and during the trip. Everything ran smoothly. The only blip was some confusion over exact coach routes across the continent (there was a minor issue with the route the coach company wished to take). Travelbound helped resolve this. The accommodation - Markushof, Wagrain, Salzburgerland, Austria This was absolutely fantastic (once again). It is a venue for young people that I would not hesitate to recommend to anyone. A fantastic location, great facilities, so helpful, ideal for children/young adults, top quality food and service. (January 2018 - Secondary - Post No: 832 )
Provider Response: Thank you very much for your review and the positive comments. We are pleased to hear that you enjoyed the accommodation selected in Austria.



(January 2018 - Secondary - Post No: 761 )
Provider Response: Thank you very much for your review!



Educational Tours for Schools, Colleges and Universities

Description

Travelbound helps teachers, lecturers and group leaders feel relaxed, supported and confident to focus on what matters: creating an unforgettable learning experience for their students. Each tour is a chance for students to learn more about their subject, the world and their own potential.

We’ll provide you with inspiring, safe and affordable tours that bring lectures and classes to life in exciting worldwide destinations. Here is how:

- With well over 30 years in educational travel, we know what it takes to make learning trips enriching and unforgettable.

- You’ll be guided by a team of specialists, who share your passion and who seek to share knowledge as thought-leaders in educational travel.

- We’re proud to be full members of the School Travel Forum (STF) and to hold the Learning Outside the Classroom (LoTC) Quality Badge, and are fully-bonded by ABTA and ATOL.

- We’re always on hand to assist you, from helping choose your ideal trip, to advising you on how to complete health and safety paperwork, or helping you promote your tour.

- Your dedicated Tour Co-ordinator is here to discuss any queries, and schools group leaders are assigned a Regional Account Manager for support with presentations and face-to-face meetings.

- During your trip you can always access our 24-hour support network.

Introduce Art and Design students to Paris, take Geography students to observe Icelandic volcanic activity, or show Performing Arts students the bright lights of Broadway. We’re ready to help you get there!