Educate, Inspire, Travel - School Trips with Adaptable Travel
Description
Adaptable Travel is the UKs most innovative school trips operator offering unique, safe and low-cost school trips and educational tours to destinations across the UK, Europe and worldwide. We pride ourselves combining curriculum subjects with exciting destinations to create inspirational learning opportunities. We operate school trips for thousands of passengers each year from schools, colleges and universities. Contact us today via our award-winning website for your bespoke school trip, or study tour quotation.
Reviews
Overview
4.4
72 reviews
Excellent
58%
Very Good
24%
Average
14%
Poor
4%
Awful
0%
(November 2024 - Secondary School)
(October 2024 - Secondary School)
(September 2024 - Primary School)
(August 2024 - Secondary School)
Excellent company (July 2024 - Secondary School)
(July 2024)
(July 2024)
(July 2024 - Secondary School)
(June 2024 - Secondary School)
(June 2024 - Secondary School)
(June 2024 - Primary School)
Lots of transport issues. (June 2024 - Secondary School)
(June 2024 - Secondary School)
(March 2024 - Secondary School)
(March 2024 - Secondary School)
Very reliable and excellent communication and organisation of events. (January 2024 - Secondary School)
Physics and computing (January 2024 - Secondary School)
(January 2024 - Secondary School)
(January 2024 - Secondary School)
(December 2023 - Secondary School)
What a fantastic residential visit - the accommodation and activities organised for us were first class. (November 2023 - Secondary School)
(November 2023 - Secondary School)
Any subject (September 2023 - Secondary School)
(September 2023 - Secondary School)
(September 2023 - Secondary School)
(July 2023 - Secondary School)
(June 2023 - Secondary School)
(May 2023 - Secondary School)
(April 2023 - Secondary School)
(April 2023 - Secondary School)
(March 2023 - Secondary School)
(March 2023 - Secondary School)
(March 2023 - Primary School)
(February 2023 - Secondary School)
(February 2023 - Primary School)
Fun trip, independence, experience, reward (February 2023 - Secondary School)
Really impressed with the support from Adaptable Travel throughout the year of organising this trip. (July 2022 - Secondary School)
(May 2022)
Adaptable Travel supported our itinerary suggestions and worked well to ensure this was actioned and planned. However, regarding Covid details, such as testing, support about booking testing centres and keeping us up to date - we had to chase this up with the company rather than them being forward in communicating with us, which was rather stressful as the guidance kept changing. They did provide excellent assistance at the airport as we were delayed for several hours and worked to amend out visit to best fir these unforeseen changes. (March 2022)
Adaptable Travel supported our itinerary suggestions and worked well to ensure this was actioned and planned. However, regarding Covid details, such as testing, support about booking testing centres and keeping us up to date - we had to chase this up with the company rather than them being forward in communicating with us, which was rather stressful as the guidance kept changing. They did provide excellent assistance at the airport as we were delayed for several hours and worked to amend out visit to best fir these unforeseen changes. (March 2022 - Secondary School)
(March 2020 - Secondary School)
A relatively new company organising school trips. Quite a few teething problems but they resolved them well. (February 2020 - Secondary School)
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We are sorry that your group experienced issues on your trip but are glad that our team were able to resolve these. Thank you again for choosing Adaptable Travel and we look forward to opportunities of working together again in the future.
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We are sorry that your group experienced issues on your trip but are glad that our team were able to resolve these. Thank you again for choosing Adaptable Travel and we look forward to opportunities of working together again in the future.
An excellent travel company. Kept us informed throughout the trip with updates on boarding times and drivers/guides. (February 2020 - Secondary School)
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We are glad you and your group had a great trip and look forward to working with you on trips in the future.
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We are glad you and your group had a great trip and look forward to working with you on trips in the future.
(February 2020 - Primary School)
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We are happy to see that it was a positive one. We look forward to the opportunity of working with you again on future trips!
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We are happy to see that it was a positive one. We look forward to the opportunity of working with you again on future trips!
Poor communication re cancelling of the Glacier Hike, led to us arriving then being told it was closed. Apart from this, everything else ran well - would have been nice if the Glacier Hike had run - did give a refund. (January 2020 - Secondary School)
Provider Response: Thank you for taking the time to review your Adaptable Travel experience, we greatly appreciate your feedback which enables us to improve and develop our services. We strive to communicate timely and efficiently with third parties and suppliers, particularly when issues arise during travel. However, on occasion there can be complications which arise, despite us trying our best to avoid these. We are sorry that these unfortunately affected your trip and hope that this was still enjoyable for you and your group.
Provider Response: Thank you for taking the time to review your Adaptable Travel experience, we greatly appreciate your feedback which enables us to improve and develop our services. We strive to communicate timely and efficiently with third parties and suppliers, particularly when issues arise during travel. However, on occasion there can be complications which arise, despite us trying our best to avoid these. We are sorry that these unfortunately affected your trip and hope that this was still enjoyable for you and your group.
Excellent service, provided everything they promised and were quick to rectify any mistakes that had been made. Friendly sales and customer care teams. (November 2019 - Secondary School)
Provider Response: Thank you so much for taking the time to leave us a review. We're glad to hear you enjoyed your trip and valued our service and look forward to the opportunity to work together again on future trips.
Provider Response: Thank you so much for taking the time to leave us a review. We're glad to hear you enjoyed your trip and valued our service and look forward to the opportunity to work together again on future trips.
Excellent Service. Very helpful and accommodating. (November 2019 - Secondary School)
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We're so glad it was a positive one and look forward to any opportunity to work together on future trips!
Provider Response: Thank you for taking the time to review your Adaptable Travel experience. We're so glad it was a positive one and look forward to any opportunity to work together on future trips!
Excellent Service. Very helpful and accommodating. (November 2019 - Secondary School)
Provider Response: Thanks for your review. It's fantastic to hear that you had an excellent Adaptable Travel experience and we look forward to opportunities to deliver this again in the future!
Provider Response: Thanks for your review. It's fantastic to hear that you had an excellent Adaptable Travel experience and we look forward to opportunities to deliver this again in the future!
(November 2019 - Primary School)
Provider Response: Thank you for taking the time to leave a review of your Adaptable Travel experience. We're glad it was 5 stars and hope to work together on more 5 star trips in future!
Provider Response: Thank you for taking the time to leave a review of your Adaptable Travel experience. We're glad it was 5 stars and hope to work together on more 5 star trips in future!
Couldn't have asked for a better tour company. From start to finish correspondence was fantastic. Everything was planned with precision and ran very smoothly throughout our travel.Nothing was ever too much and the itinerary provided exceeded all expectation. (November 2019 - Secondary School)
Provider Response: Thank you so much for taking the time to review your Adaptable Travel experience, we are so glad to hear it was such a positive one! We hope to have the opportunity to work together in the future on more fantastic trips!
Provider Response: Thank you so much for taking the time to review your Adaptable Travel experience, we are so glad to hear it was such a positive one! We hope to have the opportunity to work together in the future on more fantastic trips!
(July 2019 - Primary School)
Provider Response: Thank you for taking the time to review your experience with us. We're glad you had a 5 star experience and hope to work together on more 5 star trips in the future.
Provider Response: Thank you for taking the time to review your experience with us. We're glad you had a 5 star experience and hope to work together on more 5 star trips in the future.
(July 2019 - Secondary School)
Provider Response: Thanks for taking the time to review and rate your Adaptable Travel experience. We're delighted to see you gave us 5 stars and hope to deliver more 5 star experiences to you and your groups in the future.
Provider Response: Thanks for taking the time to review and rate your Adaptable Travel experience. We're delighted to see you gave us 5 stars and hope to deliver more 5 star experiences to you and your groups in the future.
(July 2019 - Secondary School)
Provider Response: Thanks for taking the time to review your Adaptable Travel experience. We're glad it was a positive one and look forward to working together on trips in the future.
Provider Response: Thanks for taking the time to review your Adaptable Travel experience. We're glad it was a positive one and look forward to working together on trips in the future.
(July 2019 - Secondary School)
Provider Response: Thanks for this great review! We're glad you had a 5 star experience with us and look forward to opportunities to work with you on future trips.
Provider Response: Thanks for this great review! We're glad you had a 5 star experience with us and look forward to opportunities to work with you on future trips.
Good communication. Flexible to out needs. Planned and sorted everything as expected. (June 2019 - Secondary School)
Provider Response: Hi there! Thanks for taking the time to review us, and your Adaptable Travel experience. We're glad you had a great experience and look forward to a chance to work with you in the future.
Provider Response: Hi there! Thanks for taking the time to review us, and your Adaptable Travel experience. We're glad you had a great experience and look forward to a chance to work with you in the future.
Superb tour organisers - I would recommend them everytime! They are very quick to respond and extremely supportive prior to and during the trip. (March 2019)
Provider Response: Thank you so much for this glistening review! We are so glad you had a great experience with us and look forward to working with you on future trips.
Provider Response: Thank you so much for this glistening review! We are so glad you had a great experience with us and look forward to working with you on future trips.
Very friendly, speedy service (March 2019 - Primary School)
Provider Response: Thank you for your review. We're glad you valued our service and look forward to working together in the future.
Provider Response: Thank you for your review. We're glad you valued our service and look forward to working together in the future.
Generally a very positive experience. Some issues with the representative and these will be raised with the company directly. (February 2019 - Secondary School)
Provider Response: Thank you for your review. We are sorry to hear that these issues affected your experience with us. We strive to work with third parties who share our values and hold standards consistent with our own, but unfortunately, on occasion, matters are dealt with beyond our control. We hope to work together in the future and wish you all the best for any tours in the future.
Provider Response: Thank you for your review. We are sorry to hear that these issues affected your experience with us. We strive to work with third parties who share our values and hold standards consistent with our own, but unfortunately, on occasion, matters are dealt with beyond our control. We hope to work together in the future and wish you all the best for any tours in the future.
I would use Adaptable Travel each and every trip. Reliable, supportive and responsive. (February 2019 - Secondary School)
Provider Response: Thanks for taking the time to review Adaptable Travel. We're so pleased you enjoyed your trip and look forward to working with you on your next school trip!
Provider Response: Thanks for taking the time to review Adaptable Travel. We're so pleased you enjoyed your trip and look forward to working with you on your next school trip!
(February 2019 - Secondary School)
Provider Response: Thank you for your feedback - We look forward to working with you again in the future.
Provider Response: Thank you for your feedback - We look forward to working with you again in the future.
(February 2019 - Secondary School)
Provider Response: Full Marks! Thank you so much for your feedback - We hope to work with you again soon.
Provider Response: Full Marks! Thank you so much for your feedback - We hope to work with you again soon.
Late arrivals of documents. Difficult at times to pin the same person down. Gaps in timings which were left for me to sort. Company seem somewhat unclear of health and safety requirements for school trips and leave gaps in their program which I had to create the solution to rather than them - not really what we pay for. When documents do arrive they are clear and they were good with some emergency changes (February 2019 - Secondary School)
Provider Response: Thank you for taking the time to review Adaptable Travel. I've had a look through our evaluation forms for February and I can't seem to find one that links up with the issues outlined. We would be more than happy to investigate further, feel free to contact your Tour Co-Ordinator at your convenience and we can then get back to you with a full response.
Provider Response: Thank you for taking the time to review Adaptable Travel. I've had a look through our evaluation forms for February and I can't seem to find one that links up with the issues outlined. We would be more than happy to investigate further, feel free to contact your Tour Co-Ordinator at your convenience and we can then get back to you with a full response.
Outstanding travel company. Well organised and kept me informed throughout. Very easy to contact and were very quick to deal with any issues if they arise. Will be using this company again. (October 2018 - Secondary School)
Provider Response: Thank you for your feedback. We're glad to hear you enjoyed yourself and have plans to use us again. We look forward to working with you and sending you on another wonderful trip in the future!
Provider Response: Thank you for your feedback. We're glad to hear you enjoyed yourself and have plans to use us again. We look forward to working with you and sending you on another wonderful trip in the future!
Excellent service, second time of using them (October 2018 - Secondary School)
Provider Response: Thank you for your feedback it helps us make our service better for you. It's fantastic to hear you enjoyed your experience with us and have come back a second time! We look forward to working with you again in the future!
Provider Response: Thank you for your feedback it helps us make our service better for you. It's fantastic to hear you enjoyed your experience with us and have come back a second time! We look forward to working with you again in the future!
(September 2018 - Primary School)
Provider Response: Thank you for taking the time to review Adaptable Travel. We're glad you were satisfied with our service and hope to work with you again!
Provider Response: Thank you for taking the time to review Adaptable Travel. We're glad you were satisfied with our service and hope to work with you again!
Very organised and helpful (September 2018 - Primary School)
Provider Response: Thank you for your positive comments. We're so glad you enjoyed working with us! We look forward to the opportunity to work with you again in the future.
Provider Response: Thank you for your positive comments. We're so glad you enjoyed working with us! We look forward to the opportunity to work with you again in the future.
(June 2018 - Secondary School)
Provider Response: Thank you for your review. We would be more than happy to investigate further, feel free to contact your Tour Co-Ordinator at your convenience and we can then get back to you with a full response.
Provider Response: Thank you for your review. We would be more than happy to investigate further, feel free to contact your Tour Co-Ordinator at your convenience and we can then get back to you with a full response.
Very responsive to emails, very helpful and efficient. (June 2018 - Secondary School)
Provider Response: Thanks for your positive feedback, we're so happy you enjoyed your trip! We look forward to helping you organise more trips in the future.
Provider Response: Thanks for your positive feedback, we're so happy you enjoyed your trip! We look forward to helping you organise more trips in the future.
Good on the whole but there were issues with contacting them prior to travelling and on the day of our departure the coach company was given a different departure time and location to us. (June 2018 - Secondary School)
Provider Response: Thank you for your review. I do apologise for any confusion in locating your coach. As well as our office phone line, we have an emergency contact number that is manned 24/7 to ensure every group is fully supported throughout the duration of their tour. I wish you all the best for your future tours.
Provider Response: Thank you for your review. I do apologise for any confusion in locating your coach. As well as our office phone line, we have an emergency contact number that is manned 24/7 to ensure every group is fully supported throughout the duration of their tour. I wish you all the best for your future tours.
Really lovely team, they worked hard to inform us of all developments, really happy with them (May 2018 - Secondary School)
Provider Response: Thank you so much for your review. I am glad you enjoyed your trip with us and will pass your positive comments on to the team! We all look forward to opportunities to work together again in the future.
Provider Response: Thank you so much for your review. I am glad you enjoyed your trip with us and will pass your positive comments on to the team! We all look forward to opportunities to work together again in the future.
There were some miscommunication on items we had ordered such as packed lunch which was not provided. There seemed to be a lot of gaps in the itinerary. I do not feel we had much support in developing the itinerary and we had to look into a lot of it ourselves. We had a 3 hour coach to the VW museum there and back which was way too much for a 3 day trip. (March 2018 - Secondary School)
Provider Response: Thank you for taking the time to review Adaptable Travel. We’re sorry that you were not 100% satisfied with our service on this occasion. We pride ourselves on our transparency and strive to make stages such as planning of itineraries as easy as possible with information relating to extra curriculum activities displayed on tour pages across our website, and within our personalised quotes. We have taken your comments on board and shared them with the operations team. We wish you all the best for trips in the future.
Provider Response: Thank you for taking the time to review Adaptable Travel. We’re sorry that you were not 100% satisfied with our service on this occasion. We pride ourselves on our transparency and strive to make stages such as planning of itineraries as easy as possible with information relating to extra curriculum activities displayed on tour pages across our website, and within our personalised quotes. We have taken your comments on board and shared them with the operations team. We wish you all the best for trips in the future.
(March 2018 - Secondary School)
Provider Response: Thank you for your review! We are glad you rated our service highly and look forward to opportunities to work with you again in the future.
Provider Response: Thank you for your review! We are glad you rated our service highly and look forward to opportunities to work with you again in the future.
