March 2023
March 2023 - Secondary School
March 2023 - Secondary School
March 2023 - Secondary School
February 2023 - Secondary School
November 2022 - Secondary School
We had an additional representative with us on the trip looking at the trip from a sales perspective. We have fed back to him on improvements particularly around the day 2 and 3 on coach guide and one of the hotels and subtle improvements to the trip, but the trip is well organised and a fantastic opportunity for the students.
November 2022 - Secondary School
November 2022 - Secondary School
Iceland trip reflections/ feedback
Forms sent out to staff and student participants for feedback are overwhelmingly positive!
Medical-
Staff took responsibility for own small groups and checked on medication provision; no issues at airport.All meds returned to students for return flight and parents collected them from airport.
6 students vomited and rehydration gatorade and salt rehydration treatments were offered.
All students need to be clear about how to contact staff at night if needed- staff room numbers were shared with students (group B)
Dietary and Alergies
No epipen emergency occurred.
Play flight attendant gave clear notification to passengers on both flights- helpful and important.
Dietary needs and requests were met by all guesthouses but we rather basic.
Concern as both guesthouses had peanut butter on breakfast table until Hastings staff requested they removed it urgently.
Educational visits
ALL EXCELLENT especially Glacier walk
Next time try to also include Lava Show- highly recommended by guide Marta
Food
Lunches-
Good evening meals
Good sandwiches were made by students however some flagged as too basic
Accommodation
Some confusion with group A room student room allocations in both venues and this was challenging to organise after later night arrial. (Check what went wrong here with Discover)
Guesthouse was very kind to wash clothes of sick students
Clean and warm and excellent
Guide and Driver
All very good and professional raport with students.
Flights
Play- seat allocations better on return but airport check in was very busy. Flight attendants gave passenger announcement to reduce allergy risk. Luggage handlers left one student bag back in Madrid and other broke wheel on student case- claims being made.
Phones review for 6th form- nokia substitute for emergency?
Communications with parents-
Descriptions for parent comms each day were difficult to write after long study days – good to write theses in advance.
Taking students pones at night worked well but some disgruntlement form yr 13/12 in A group.
Reminder for next time to tell students not to overpack- sme brought too much luggage…however some brought too little (hats, gloved)- we e were lucky with weather but it could have been a big risk as some students were not in warm enough clothes for greater cold conditions! Remember to encourage students not to buy more new clothing- encourage sharing pre trip.
Not to consider next trip- Yr 10s with older student were subject to diff expectations- this was sometimes hard to manage by older students in group A
November 2022
November 2022 - Secondary School
October 2022
Superb trip. Full of exciting Geography - non stop variety.
April 2022 - Secondary School
Really fantastic itinerary, guides and driver was superb and accommodation was really good.
April 2022 - Secondary School
Have used them since 2006. Outstanding school trips and support.
April 2022 - Primary School & Secondary School
Exceptional service and Karen Corfield was a fantastic guide. I would only go on this trip with a trained guide.
February 2022 - Secondary School
April 2020 - Secondary School
March 2020 - Secondary School
March 2020 - Secondary School
March 2020 - Secondary School
February 2020 - Secondary School
Adapted the plans when needed due to weather changes.
November 2019 - Secondary School
November 2019 - Secondary School
Discover the World were excellent. Our flight was cancelled on Sunday due to severe weather conditions. Discover the World were contacted by the airline about moving us onto the earlier flight, they handled all the paperwork and their communication was brilliant. They also helped with contacting the coach company when a student had left their camera on the bus! Excellent company- will use them again.
November 2019 - Secondary School
November 2019 - Secondary School
October 2019 - Secondary School
DTW were organised and kept completely in touch with me throughout the process. Their expertise allowed for a range of excursions which were tailored to our group. There were some issues with the check in at the airport (told be there for 3AM, when check in didn't open until 4am and the menus).
October 2019 - Secondary School
Excellent service provided by Discover the World Education from the booking phase all the way to executing the trip.
October 2019
October 2019 - Secondary School
September 2019 - Secondary School
September 2019 - Secondary School
May 2019 - Secondary School
May 2019 - Secondary School
Excellent knowledge of Iceland to help plan an excellent itinerary for our four-night visit. Top quality guides who were flexible, extremely knowledgeable and engaging for our pupils.
May 2019 - Secondary School
April 2019 - Secondary School
April 2019 - Secondary School
April 2019 - Secondary School
Excellent communication with the company, who worked very hard to ensure that the visit was suitable for the student we took in the wheelchair. The only disappointment with them was their lack on control on the finances where they issued a bill which was significantly under the amount it should have been and was only corrected when the trip leader discussed this with them.
April 2019 - Secondary School
Provided an excellent service. The trip was well planned and all my pre-trip questions and queries were answered promptly. Very well organised when we were in Iceland - our tour guide and coach driver were fantastic.
April 2019 - Secondary School
Perfect!
March 2019 - Secondary School
Outstanding provider - level of service pre and during trip was exceptional. Guide (Henry) was brilliant and extremely knowledgeable about Geology.
March 2019 - Secondary School
March 2019 - Secondary School
March 2019 - Secondary School
March 2019 - Secondary School
Discover the world was excellent. it is the 4th time of using them. They sent a teacher guide with us from the UK and she was fantastic and built up a lovely relationship with the students. the activities were brilliant and gave the students a varied experience of Iceland.
November 2018 - Secondary School
November 2018 - Secondary School
November 2018 - Secondary School
October 2018 - Secondary School
Outstanding - from the planning through to the assistance whilst on the trip, they were excellent.
October 2018 - Secondary School
Excellent organisation from the appointed contact. Very helpful. A full evaluation report is completed separately and submitted to the company.
October 2018 - Secondary School
Very good (although not the cheapest on the market). The guide provided was very experienced, knew the area well and targeted the information he provided at the needs of the students. This was a big improvement on the previous experience I had four years ago.
September 2018 - Secondary School
Excellent organisation and amazing guide
August 2018 - Secondary School
Excellent service throughout before and during the visit
August 2018 - Secondary School
Excellent support staff - with first-hand knowledge of Iceland who are able to offer advice on making the best itinerary etc. We've been 3 times to Iceland with Discover the World and each time they have been very good.
June 2018 - Secondary School
May 2018 - Secondary School
We were pleased with the tour overall, but DTW could have been more helpful with regards to supporting us with compensation for the delayed flight and communicating with us in iceland.
April 2018
April 2018 - Secondary School
April 2018 - Secondary School
Generally good but disappointing on peanut allergies at the airline official line is they will do nothing about this. The communication between the airline, DTW and school was a little weaker than I would ideally have liked.
April 2018 - Secondary School
Very good organisation, value for money.
April 2018 - Secondary School
Issues with airport transfer on last day which was late - nobody contactable on the emergency number so had to sort the issues out myself. Other than this - excellent - especially coach driver and guide
April 2018 - Secondary School
Excellent! This is our second time travelling with DtheW and again they were fantastic both before, during and after our tour.
February 2018 - Secondary School
Good service as always however felt the lack of Icelandic guides detracted from experience, but understand the reasons! Have highlighted from DTW the need to collage passport numbers essential to speed up checkin in UK otherwise recommend earlier arrival.
February 2018 - Secondary School
Good service as always however felt the lack of Icelandic guides detracted from experience, but understand the reasons! Have highlighted from DTW the need to collage passport numbers essential to speed up checkin in UK otherwise recommend earlier arrival.
January 2018 - Secondary School
Supportive and always available. Fully resourced and confident in their planning. Highest possible standards at all time.