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WST Travel Ltd


Exceptional tours, expertly delivered

Description

WST is all about giving our customers the best possible service, by helping teachers to take students on great trips to learn and have fun whilst they are doing so.

WST are the proud two time winners of the Best School Tour Operator Award 2016/17 and 2017/2018 from the School Travel Organiser Awards, which is voted for by teachers. We also hold the Best Customer Service 2015 award from the British Youth Travel Association and were finalists in 2016 and 2017. We are the only school tour operator to the Customer Service Excellence accreditation and also hold the Investors In People accreditation.

From start to finish you are in safe hands. With more than 350 years combined experience, you can be assured of a professional and flexible service that will support you every step of the way. WST are members of ABTA, ATOL and STF and hold the LOTC badge. As a member of the School Travel Forum, WST are annually audited by an external body; Argent. For the 8th year running, in 2018 WST passed audit with no recommendations to make any improvements.

We offer tailor made tours for:
History, Modern Foreign Languages, Geography, Science, English, Drama and Performing Arts, Religious Studies, Art and Design, Business Studies, Psychology & Sociology, Christmas Markets and Enrichment. We also offer tours for Primary schools.

If you'd like to talk to one of our specialists to discuss your options please use the contact details listed or visit our website www.wsttravel.com where you can chat online.


Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
4.8
39 reviews


Excellent
 
85%

Very Good
 
13%

Average
 
3%

Poor
 
0%

Awful
 
0%

The travel agent dealing with the trips is sometimes off work and no one else takes over. I am still waiting for a refund due to coach not turning up on time. (May 2019 - Secondary - Post No: 11944 )




(April 2019 - Secondary - Post No: 11409 )




WST were fantastic! Itinerary was planned perfectly. All excursions were booked and paid for in advance. All costs were itemised and clear from the start. We received a discount for returning with WST. They were honest and upfront throughout the process. While we were there, we contacted them to retrieve a lost phone from the transfer coach which they did from the UK. (April 2019 - Secondary - Post No: 11281 )




Very helpful and amended plans as requested. (April 2019 - Secondary - Post No: 11250 )




Excellent fieldtrip (March 2019 - Secondary - Post No: 10527 )




(March 2019 - Secondary - Post No: 10284 )




Excellent service throughout - pro active, helpful, all but faultless. (March 2019 - Secondary - Post No: 10201 )




Overall the trip was very well managed by WST and the representatives were very helpful. All the locations were very useful in regards PRE education, however the students were quite fatigued by the last day due to the rigour of all the walking. (March 2019 - Secondary - Post No: 10139 )




WST Travel were super helpful throughout the planning and duration of the trip. The guide and driver for the trip were very knowledgeable. (March 2019 - Secondary - Post No: 10118 )




(February 2019 - Secondary - Post No: 9829 )




(February 2019 - Secondary - Post No: 9750 )




Very efficient and helpful. We would have liked to stay a little more centrally but do appreciate this may have impacted on the price, which we felt was very competitive. Range of activities offered was great and we would use them to run the same trip again. (February 2019 - Secondary - Post No: 9688 )




(February 2019 - Secondary - Post No: 9668 )




really good-organised well (February 2019 - Secondary - Post No: 9659 )




Amazing - we’ve already booked next year’s trip with them (February 2019 - Secondary - Post No: 9424 )




(February 2019 - Secondary - Post No: 9333 )




(January 2019 - Secondary - Post No: 8783 )




(December 2018 - Secondary - Post No: 8555 )




Excellent in every way. Outstanding communication and the flexibility essential for our rather unusual demands! (November 2018 - Secondary - Post No: 8152 )




(November 2018 - Secondary - Post No: 7595 )




(November 2018 - Secondary - Post No: 7557 )




Flexible and customer focussed. (October 2018 - Secondary - Post No: 7229 )




(October 2018 - Secondary - Post No: 7128 )




(October 2018 - Secondary - Post No: 7127 )




1) On the journey into London the coach driver took a very 'Scenic' route going North and coming back down to Wembley via the Dartford tunnel and who knows where - we didn't arrive at the hotel until 11.30/11.45 2) When we arrived at the hotel we were unable to leave our luggage in a room as agreed prior to departure - we were also not able to check in until after the theatre performance in the evening, as the hotel was so far out of central London (hour and half journey each way). 3) The itinerary was not particularly well planned with the two meals being on the same day, with a 2 hour break in between (our kids eat a lot - but that would take some doing!) Luckily we were able to re-arrange this, but it shouldn't have been planned this way?? 4) When we returned to the hotel, we again had a room with 4 boys and 2 double beds (hotel were great and sorted it pretty quickly, but what was the point of doing the rooming lists beforehand??) 5) During the breakfast it was mentioned to me that the hotel staff were a bit abrupt/rude to our students 6) The drivers had hotel rooms booked but did not stay in them?? 7) In the morning the 2nd coach was half an hour late for picking us up (had a knock on effect for the timings of the day!) 8) coach drivers had not been told where they were bringing us to for our final pick up (thought they were going back to hotel) Think this was an issue with the coach company not necessarily WST but still not great! On a positive note, the tickets for the show were really good, and both performances were great, the workshop was the best one I've ever done on a school trip (very impressed with the delivery and the amount of staff they had running it!) hotel rooms were ok (not as nice as a premier inn!) and we made good time on the journey home despite a few wrong turns! (October 2018 - Secondary - Post No: 6732 )




(September 2018 - Secondary - Post No: 6277 )




Always helpful and professional, worked closely with me to ensure the trip was well planned and a great success. (July 2018 - Secondary - Post No: 5593 )




(June 2018 - Secondary - Post No: 4673 )




(April 2018 - Secondary - Post No: 2925 )




WST were great and Carole Burrows did as much as she could to make our trip run smoothly. The app was particularly helpful which had a map and the tickets within it. (April 2018 - Secondary - Post No: 2557 )




Excellent organisation! (April 2018 - Post No: 2502 )




(April 2018 - Secondary - Post No: 2300 )




(March 2018 - Secondary - Post No: 2218 )




Exceptional service. Flight back was delayed and they had proactively sought alternative accommodation just in case. Helpful and effective. (March 2018 - Secondary - Post No: 1796 )




(March 2018 - Secondary - Post No: 1774 )




(March 2018 - Secondary - Post No: 1680 )




(March 2018 - Secondary - Post No: 1518 )




WST ensured that I was fully prepared for my trip and I was given a clear itinerary. WST went to great lengths to ensure that the trip met mine and the groups needs, from food at restaurants to last minute students changes. (February 2018 - Secondary - Post No: 1230 )




Always thoroughly professional and supportive. (January 2018 - Secondary - Post No: 748 )




Contact

WST Travel Ltd
Chiltern House
181 Bristol Avenue, Bispham
Blackpool
Lancashire
FY2 0FP
LOtC

Pricing

Please contact us by phone, email or visit our website www.wsttravel.com where you can chat online with us during office hours.

Opening Times

Monday to Friday 08:00 - 17:30

Contact

WST Travel Ltd
Chiltern House
181 Bristol Avenue, Bispham
Blackpool
Lancashire
FY2 0FP
LOtC

Pricing

Please contact us by phone, email or visit our website www.wsttravel.com where you can chat online with us during office hours.

Opening Times

Monday to Friday 08:00 - 17:30

Exceptional tours, expertly delivered

Description

WST is all about giving our customers the best possible service, by helping teachers to take students on great trips to learn and have fun whilst they are doing so.

WST are the proud two time winners of the Best School Tour Operator Award 2016/17 and 2017/2018 from the School Travel Organiser Awards, which is voted for by teachers. We also hold the Best Customer Service 2015 award from the British Youth Travel Association and were finalists in 2016 and 2017. We are the only school tour operator to the Customer Service Excellence accreditation and also hold the Investors In People accreditation.

From start to finish you are in safe hands. With more than 350 years combined experience, you can be assured of a professional and flexible service that will support you every step of the way. WST are members of ABTA, ATOL and STF and hold the LOTC badge. As a member of the School Travel Forum, WST are annually audited by an external body; Argent. For the 8th year running, in 2018 WST passed audit with no recommendations to make any improvements.

We offer tailor made tours for:
History, Modern Foreign Languages, Geography, Science, English, Drama and Performing Arts, Religious Studies, Art and Design, Business Studies, Psychology & Sociology, Christmas Markets and Enrichment. We also offer tours for Primary schools.

If you'd like to talk to one of our specialists to discuss your options please use the contact details listed or visit our website www.wsttravel.com where you can chat online.