(November 2024)

Berlin is a rich & vibrant city full of architecture & culture where a wealth of subjects could benefit sending a school trip to. (November 2024 - Secondary School)

Good general organisation and support in advance of and during the trip. One miscommunication between WST and suppliers meant we did not get to go on the boat tour but a refund was offered immediately. (November 2024 - Secondary School)

(October 2024 - Secondary School)

(October 2024 - Secondary School)

(October 2024 - Primary School)

Awful experience with wrong flights booked leaving our pupils to stay there an extra day. WST took full responsibility for the error leading to hours of stress and anxiety. (October 2024 - Secondary School)

(October 2024 - Primary School)

(October 2024 - Secondary School)

Also RE - good for cross curricular (September 2024 - Secondary School)

Overall good although delays getting information, eg room allocation, was frustrating. (September 2024 - Secondary School)

(September 2024 - Primary School)

(September 2024 - Secondary School)

(September 2024 - Secondary School)

(September 2024 - Secondary School)

(August 2024 - Secondary School)

(August 2024 - Primary School)

(August 2024 - Secondary School)

(August 2024 - Secondary School)

(July 2024 - Secondary School)

This trip was primarily for students who take Religious Studies as their GCSE. (July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(July 2024 - Secondary School)

(June 2024 - Secondary School)

(June 2024 - Primary School)

WST are always very supportive both before and during the trips. We have used them for many years and we are happy with the service that they provide. (June 2024)

The accommodation was well located and easy to access. The rooms were clean and had en-suite bathroom. The only negative points are that there is no CCTV on sight and the cutlery and glasses/cups in the dining hall were not well clean. Bigger choice of breakfast would have been nice too. (June 2024 - Secondary School)

(May 2024 - Secondary School)

It would be fine to take pupils to the Secret Lagoon as part of the Golden Circle Tour. Near miss = headcounting; it is important that Headcounts are conducted with two members of staff, not one. I would advise doing a register call instead of headcounts at all points. Lava Centre could be first event; Tour of Reykajavik was not too engaging after flight and landing = potentially better to have Lava Centre on this day & dedicate a whole day to the capital city, on a walking tour. (May 2024 - Secondary School)

(May 2024 - Secondary School)

DRAMA (April 2024 - Secondary School)

(April 2024 - Primary School)

(April 2024 - Secondary School)

(March 2024 - Secondary School)

(March 2024 - Secondary School)

(March 2024 - Primary School)

Great trip that older students would be more likely to appreciate (March 2024 - Secondary School)

WST were outstanding, would recommend and use again next year. If I ever did a KS3 or KS5 trip, they would also be my first port of call. (February 2024 - Secondary School)

Performing Arts (February 2024 - Secondary School)

(February 2024 - Secondary School)

Highly recommend WST as travel Agents (February 2024 - Secondary School)

(February 2024 - Secondary School)

The trip was well organised and communication from the agency was good. It could have been better as I had to request the final itinerary several times. (January 2024 - Secondary School)

(December 2023 - Secondary School)

(December 2023 - Secondary School)

(November 2023 - Secondary School)

Overall WST were very helpful but there were a few issues during the trip. WST did not pass on dietary requirements to hostel. Our travel rep was unable to meet us at the airport on the outbound journey and didn't contact us about this, and the coach driver in Geneva was provided the wrong information by WST. (November 2023 - Secondary School)

The agents WST were phenomenal and we will be asking them again to provide a quote for future overseas Geography visits. Support provided out of hours for a difficult situation involving one of the tour companies employees was second to none. The out of hours contact number was answered and timely advice sought. Customer service was amazing. (October 2023 - Secondary School)

(October 2023 - Secondary School)

(September 2023 - Secondary School)

(September 2023 - Secondary School)

we were all split up amogst members of the public on the Thames cruise which made supervision/safeguarding very difficult. As an improvement for next time we need to be assured that we can all be seated in the same area of the boat - when we boarded, there was room for ua to have done this but the crew member insisted on directing us upstairs when there was only a few seats available and in 2s and 3s amongst members of the public. (August 2023 - Primary School)

(July 2023)

(July 2023 - Secondary School)

(July 2023 - Secondary School)

The staff that I spoke to were very helpful and seemed to be well organised. However, there were two occasions where communication between WST and other providers seemed to break down. Ont he first day, the Pizza Express restaurant claimed that thye had not received the pre-order from WST leading to a delay in everyone receiving their food. On the second day, the Premier Inn staff claimed that they were not aware that we had booked for breakfast which again led to a delay in students getting their food. (July 2023 - Secondary School)

(July 2023 - Secondary School)

(July 2023 - Secondary School)

(July 2023 - Primary School)

Long but good day out, value for money. (July 2023 - Secondary School)

(July 2023 - Secondary School)

The venue was excellent and the trip went well. We will go back next year with a few amendments. (July 2023 - Secondary School)

(July 2023 - Secondary School)

(July 2023 - Secondary School)

(May 2023 - Secondary School)

A huge range of historical geographic and religious studies sites. Excellent support and service (May 2023 - Secondary School)

(May 2023)

(May 2023 - Secondary School)

(April 2023 - Secondary School)

(April 2023 - Secondary School)

(March 2023 - Primary School)

The itinerary could have been planned better but overall the trip went well (March 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

Fabulous trip - our guide, \steinunn & driver Ole, were outstanding (February 2023 - Secondary School)

(February 2023 - Secondary School)

(December 2022 - Secondary School)

none (December 2022 - Secondary School)

(November 2022 - Secondary School)

WST provided a competent, proactive service pre and during the trip. They were quick to respond to problems and help in finding solutions. I would recommend them as a trusted trip organiser. (November 2022 - Secondary School)

(November 2022 - Primary School)

Excellent provider. They were very helpful and took away all the stress of booking tickets etc. (October 2022 - Secondary School)

(September 2022 - Secondary School)

(September 2022 - Secondary School)

(July 2022 - Secondary School)

(July 2022 - Secondary School)

(July 2022 - Secondary School)

(June 2022 - Primary School)

(June 2022 - Secondary School)

Due to our positive experience with this provider, we will be planning a duplicate trip next year. (June 2022 - Secondary School)

Accommodation was excellent and well organized upon arrival. They had already sorted documents/rooming's in to categories for us, so that they where easy to distribute to students. Rooms where all in good locations and accessible for staff in case of emergency. (June 2022 - Secondary School)

(May 2022 - Secondary School)

(February 2022 - Secondary School)

(February 2022 - Secondary School)

WST were excellent during the planning of the visit and offering support whilst we were there. (March 2020 - Secondary School)

(March 2020 - Secondary School)

(March 2020 - Secondary School)

(March 2020 - Secondary School)

Really helpful with quick communication. The information pack and zoopla app were really helpful. We required some quite detailed information regarding a risk assessment and they couldn't have been more helpful with this. (March 2020 - Secondary School)

Clear organisation, meet and greet at airports, transfers all ran smoothly. Fantastic itinerary (March 2020 - Secondary School)

Really efficient through the whole process.Very informative and organised. (February 2020 - Secondary School)

(February 2020 - Secondary School)

(December 2019 - Secondary School)

Very communicative and well organised group, very prompt at replying and felt supported before and during the trip. I had to call the emergency number at around 0400 and the team were responsive to my concerns. The company outsource the guide for the trip, Ken Lees, who is an outstanding guide, his knowledge and authority for dealing with a large group are first class. We should definitely continue to use him, and he has his own site: http://www.explore1914-18.com/info.html One star taken away due to Chariot Coaches (the coach company WST outsourced the driving to) drivers returning to the hotel inebriated on the second night. I do not wish to use this coach company again. (November 2019 - Secondary School)

A very well organised trip. Communication with WST was great and the management of the trip went smoothly. (November 2019 - Secondary School)

(November 2019 - Secondary School)

Excellent level of service. (November 2019 - Secondary School)

(November 2019 - Secondary School)

My contact for the company was excellent. Leanne kept in close contact during all the organisation of the trip. She let me know when deadlines were looming and was able to accurately inform me of what was to be done when alterations to the trip were to be made. (November 2019 - Secondary School)

Great service until this year, when we had issues with a last-minute change of accommodation. (November 2019 - Secondary School)

Well organised and good level of support given. Issue over clarity in the trip information as to if lunches were provided or not. (October 2019 - Secondary School)

(October 2019 - Secondary School)

(October 2019 - Secondary School)

Some issues with information on allergies not being passed on to the companies by WST Travel - not the usual level of support offered as on prior trips. (September 2019 - Secondary School)

different guide to what was said in the notes but experience was very good regardless. only downside was vegan/vegetarian options not passed on to restaurants (September 2019 - Secondary School)

Everything ran smoothly - all was in place and helped us have an enjoyable visit (July 2019 - Secondary School)

At all stages throughout the booking process WST staff were very helpful. They were available to answer questions and deal with requests/make amendments to the booking at any time. (July 2019 - Secondary School)

Fantastic service from initial enquiry right the way through to after the tour. Will definitely be using WST again for our next trip. Thank you (July 2019 - Secondary School)

Excellent company, the only one I will use for trips abroad (July 2019 - Secondary School)

This is the second year I have used them and they have been very good. A little last minute this year however... (July 2019 - Secondary School)

Outstanding. (June 2019 - Secondary School)

Leanne.Coy@wsttravel.com (June 2019 - Secondary School)

(June 2019 - Secondary School)

Organisation is spot - communication is perfect and the trip was a huge success. (June 2019 - Secondary School)

The travel agent dealing with the trips is sometimes off work and no one else takes over. I am still waiting for a refund due to coach not turning up on time. (May 2019 - Secondary School)

(April 2019 - Secondary School)

WST were fantastic! Itinerary was planned perfectly. All excursions were booked and paid for in advance. All costs were itemised and clear from the start. We received a discount for returning with WST. They were honest and upfront throughout the process. While we were there, we contacted them to retrieve a lost phone from the transfer coach which they did from the UK. (April 2019 - Secondary School)

Very helpful and amended plans as requested. (April 2019 - Secondary School)

Excellent fieldtrip (March 2019 - Secondary School)

(March 2019 - Secondary School)

Excellent service throughout - pro active, helpful, all but faultless. (March 2019 - Secondary School)

Overall the trip was very well managed by WST and the representatives were very helpful. All the locations were very useful in regards PRE education, however the students were quite fatigued by the last day due to the rigour of all the walking. (March 2019 - Secondary School)

WST Travel were super helpful throughout the planning and duration of the trip. The guide and driver for the trip were very knowledgeable. (March 2019 - Secondary School)

(February 2019 - Secondary School)

(February 2019 - Secondary School)

Very efficient and helpful. We would have liked to stay a little more centrally but do appreciate this may have impacted on the price, which we felt was very competitive. Range of activities offered was great and we would use them to run the same trip again. (February 2019 - Secondary School)

(February 2019 - Secondary School)

really good-organised well (February 2019 - Secondary School)

Amazing - we’ve already booked next year’s trip with them (February 2019 - Secondary School)

(February 2019 - Secondary School)

(January 2019 - Secondary School)

(December 2018 - Secondary School)

Excellent in every way. Outstanding communication and the flexibility essential for our rather unusual demands! (November 2018 - Secondary School)

(November 2018 - Secondary School)

(November 2018 - Secondary School)

Flexible and customer focussed. (October 2018 - Secondary School)

(October 2018 - Secondary School)

(October 2018 - Secondary School)

1) On the journey into London the coach driver took a very 'Scenic' route going North and coming back down to Wembley via the Dartford tunnel and who knows where - we didn't arrive at the hotel until 11.30/11.45 2) When we arrived at the hotel we were unable to leave our luggage in a room as agreed prior to departure - we were also not able to check in until after the theatre performance in the evening, as the hotel was so far out of central London (hour and half journey each way). 3) The itinerary was not particularly well planned with the two meals being on the same day, with a 2 hour break in between (our kids eat a lot - but that would take some doing!) Luckily we were able to re-arrange this, but it shouldn't have been planned this way?? 4) When we returned to the hotel, we again had a room with 4 boys and 2 double beds (hotel were great and sorted it pretty quickly, but what was the point of doing the rooming lists beforehand??) 5) During the breakfast it was mentioned to me that the hotel staff were a bit abrupt/rude to our students 6) The drivers had hotel rooms booked but did not stay in them?? 7) In the morning the 2nd coach was half an hour late for picking us up (had a knock on effect for the timings of the day!) 8) coach drivers had not been told where they were bringing us to for our final pick up (thought they were going back to hotel) Think this was an issue with the coach company not necessarily WST but still not great! On a positive note, the tickets for the show were really good, and both performances were great, the workshop was the best one I've ever done on a school trip (very impressed with the delivery and the amount of staff they had running it!) hotel rooms were ok (not as nice as a premier inn!) and we made good time on the journey home despite a few wrong turns! (October 2018 - Secondary School)

(September 2018 - Secondary School)

Always helpful and professional, worked closely with me to ensure the trip was well planned and a great success. (July 2018 - Secondary School)

(June 2018 - Secondary School)

(April 2018 - Secondary School)

WST were great and Carole Burrows did as much as she could to make our trip run smoothly. The app was particularly helpful which had a map and the tickets within it. (April 2018 - Secondary School)

Excellent organisation! (April 2018)

(April 2018 - Secondary School)

(March 2018 - Secondary School)

Exceptional service. Flight back was delayed and they had proactively sought alternative accommodation just in case. Helpful and effective. (March 2018 - Secondary School)

(March 2018 - Secondary School)

(March 2018 - Secondary School)

(March 2018 - Secondary School)

WST ensured that I was fully prepared for my trip and I was given a clear itinerary. WST went to great lengths to ensure that the trip met mine and the groups needs, from food at restaurants to last minute students changes. (February 2018 - Secondary School)

Always thoroughly professional and supportive. (January 2018 - Secondary School)