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NST Travel Group Ltd


Organising a school trip? We’re here to help

Description

NST is the UK’s leading school tour operator, established in 1967. We create expertly planned, tailor-made educational tours to destinations in the UK, Europe and worldwide.

From inspiring cultural and educational visits, to guided tours, hands-on workshops, and conferences led by industry professionals, we’re committed to igniting a curiosity in young learners, opening their minds to a world of learning beyond the classroom and getting students work ready.

We know it can be time consuming to plan a school trip and we work hard to ease the pressure on teachers; from transport arrangements, accommodation, visits and attractions to planning a smooth-running daily itinerary, a dedicated Tour Consultant will take care of all the details. Plus, we have an online school tour organiser to give teachers 24/7 access to their trip information and help keep on track of school trip admin at a time to suit them.

NST are fully bonded through ABTA and ATOL and teachers receive 24-hour emergency cover, audited accommodation and transport, a wide choice of assessed excursions, and group leader preview visits to assist with risk assessment planning.

We’re the school tour operator of choice for over 35,000 group leaders, but we know that what counts is the experience that you receive, and we’ll work hard to earn your trust and become your preferred travel partner now and in the future.

Looking for a helping hand for you next school trip? Get in touch today;
Call 0845 293 7979
Email us at info@nstgroup.co.uk
Visit www.nstgroup.co.uk or chat online

What’s different about us?
We’ve been awarded the Feefo Gold Service award, an independent seal of excellence for delivering exceptional experiences, as rated by real customers.
We’re the founding member of the School Travel Forum, and were the first school tour operator to be awarded the LOtC Council’s Quality Badge.
We have access to exclusive accommodation, educational visits and excursions worldwide.
Our exclusive Locate My Trip App is unique to NST and provides live updates on a group’s tour location and has been specifically designed to provide reassurance to both parents and teachers.

We provide curriculum-linked school trips & tours for:
Art & Design, Business Studies, Christmas Markets, Classics, Computing & Computer Science, Cultural Trips, English, Drama & Performing Arts, French, Geography, German, History, Italian, Mandarin, Maths, Media & Film Studies, Music, Musical Theatre Psychology & Sociology, Religious Studies, Science and Spanish. We also provide tours for primary schools.


Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
4.5
231 reviews


Excellent
 
65%

Very Good
 
32%

Average
 
3%

Poor
 
0%

Awful
 
0%

Brilliant organisation and tour guide. (July 2019 - Secondary - Post No: 14765 )




Very good (July 2019 - Secondary - Post No: 14761 )




Well organised and kept us well informed. It took all of the stress of organising the London trip. (July 2019 - Primary - Post No: 14739 )




Good communication prior to the trip. Everything was booked and sent. We had paper copies as well as it all on a mobile app which made it easy to understand. We were not met at the airport (be were called). I think that this was due to circumstances in Rome (Putin had come to visit the Pope) making it difficult to travel around the city. We were met at the hotel and the trips were described to us and a map provided. I think it would have been nice if the local rep had called or visited everyday to check everything was okay. We only had contact with the local rep on the first day when we arrived only. (July 2019 - Secondary - Post No: 14702 )




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Well-organised itinerary and helpful, friendly staff. (July 2019 - Secondary - Post No: 14518 )




Very organised and helpful (July 2019 - Secondary - Post No: 14514 )




The trip was very well organised - however I would have appreciated more support with itinerary planning ie suggestions on where to go etc (July 2019 - Secondary - Post No: 14474 )




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Our coach was delayed on the outward journey, meaning that we missed the ferry, and NST were able to ensure our accommodation knew and organised staff to stay on and provide our group with an evening meal. (July 2019 - Secondary - Post No: 14159 )




(June 2019 - Secondary - Post No: 13987 )




Any problems they were able to sort out immediately (June 2019 - Secondary - Post No: 13976 )




I have used them for years - I feel safe and secure with them (June 2019 - Secondary - Post No: 13975 )




Timings from NST were not accurate and caused some issues. Coach service (Bayliss) were fantastic, drivers were very pupil friendly. (June 2019 - Primary - Post No: 13904 )




Brilliant - they take a lot of the organising travel and accomodation out of it for you. (June 2019 - Secondary - Post No: 13801 )




Itinery and bus company ordered well. Tracker app and My Tour manager were very useful resources and negated the need for paper work. Unfortunately, some confusion with payment between the hotel and NST resulted in the trip leader having to pay for his room. Also some confusion with the meals voucher and the manager at Pizza Express resulting in a wait period. Better communication between NST and providers would solve this problem. (June 2019 - Primary - Post No: 13778 )




Generally easy to contact and happy to adapt and support plans where needed. (June 2019 - Secondary - Post No: 13461 )




Most times I called NST I had to deal with a different person which meant I had to explain various issues from start to finish multiple times. This was frustrating but the staff were always patient and helpful. Once on tour everything ran smoothly, thankfully. (June 2019 - Secondary - Post No: 13396 )




Helpful staff, very well organised. (June 2019 - Secondary - Post No: 13382 )




A very good provider. Everything was handled well and the administration help was very clear and straightforward. (June 2019 - Secondary - Post No: 13311 )




Excellent service, knowledgeable staff. (June 2019 - Primary - Post No: 13008 )




Good organisation - at points customer service too abrupt. (June 2019 - Secondary - Post No: 12956 )




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Very Good, well organised trip (June 2019 - Secondary - Post No: 12587 )




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Great (June 2019 - Secondary - Post No: 12565 )




Gweithiodd bob dim fel wats. Dreifar da iawn ac yn gweybod ei ffordd o gwmpas. (June 2019 - Secondary - Post No: 12556 )




(May 2019 - Secondary - Post No: 12515 )




Excellent support. Provided an App with all documents - super (May 2019 - Secondary - Post No: 12311 )




always helpful and reliable (May 2019 - Secondary - Post No: 12279 )




always helpful and reliable (May 2019 - Secondary - Post No: 12278 )




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Very good - well organised and accommodating (May 2019 - Secondary - Post No: 12177 )




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Excellent support - the tracking device sent by NST was excellent (May 2019 - Secondary - Post No: 12085 )




(May 2019 - Secondary - Post No: 11955 )




NST is extremely reliable and accommodating. The trip was tailored to our needs. (May 2019 - Secondary - Post No: 11902 )




I would definitely run this trip again - it was a fantastic experience for students who may otherwise not get to go to another country (May 2019 - Secondary - Post No: 11873 )




NST staff are helpful and efficient at organising the trip. They work with you to build the itinerary you want plus evening activities. Chateau Ebbinghem is a safe, clean, well managed site, food is good, accommodation is clean, staff are helpful. (May 2019 - Primary - Post No: 11748 )




(May 2019 - Secondary - Post No: 11726 )




have used provider for 15 years - always excellent. (May 2019 - Secondary - Post No: 11697 )




Always helpful, proactive when problems arise - good value for money. (May 2019 - Secondary - Post No: 11696 )




Always helpful, proactive when problems arise - good value for money. (May 2019 - Secondary - Post No: 11695 )




I have found that NST have a team of people committed to working with you and giving the best experience they can for both pupils, teachers and the party leader. You feel well supported. It is my beleif that they give good value for money. (May 2019 - Post No: 11631 )




(May 2019 - Secondary - Post No: 11623 )




The trip was excellent in regards to all aspects - the plan of the trip meant the students got a fantastic experience. (May 2019 - Secondary - Post No: 11544 )




No issues with any aspect of the trip. (April 2019 - Secondary - Post No: 11516 )




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As ever a well organised trip with a good level of support from the travel company (April 2019 - Secondary - Post No: 11437 )




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Excellent trip, very well organsied, activities were great and appropriate for age of children. Accommodation and transport was good. The group thoroughly enjoyed this trip. (April 2019 - Primary - Post No: 11111 )




Rob (field guide) had an excellent level of knowledge and was very good with the students, answering questions. Was flexible when there was weather issues resulting with a change to the itinerary. Looking forward to booking the next trip as this was a thoroughly enjoyable experience. (April 2019 - Secondary - Post No: 10995 )




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Excellent (March 2019 - Secondary - Post No: 10315 )




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Excellent company - support and resources were first class. (March 2019 - Secondary - Post No: 10144 )




Easy to communicate with and dealt with all my queries before and during the trip. NST provide a rep to meet you when you arrive at your destination. Previous years I haven’t actually had any contact with one, however this year I was contacted before our departure via text with a time when she was going to meet us at the hotel. The meeting was only brief over dinner but was invaluable to the smooth running of the trip this year. Important information regarding a protest the following day was received which allowed time to alter our plans for the following day with minimum disruption. In future I will ensure communication with a rep is a priority on the first day of check in. (March 2019 - Secondary - Post No: 10106 )




Easy to communicate with and dealt with all my queries before and during the trip. (March 2019 - Secondary - Post No: 10103 )




Excellent and efficient. (March 2019 - Secondary - Post No: 10047 )




Excellent communication and service that could not be faulted. Last minute changes were made and accommodated for without any issues. (March 2019 - Secondary - Post No: 9980 )




excellent organisation and guide (March 2019 - Secondary - Post No: 9940 )




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Feedback for school after New York trip These are the main issues we encountered on this trip: • Parents on the trip. I wouldn’t want to ban them, and some of them were very useful and contributed a lot to the trip, but I think it needs to be made clear that there is a group leader who makes the rules and gives the instructions and they need to go along with these and not interfere. Parents are concerned mainly with their own daughters and sometimes made poor decisions that affected the rest of the group. Clear guidelines need to be set and parents might need to be spoken to away from the group on future trips if issues arise. • The first aid kit was unnecessarily bulky, mainly due to a huge number of bandages and tissues inside. We didn’t need that many and actually needed a smaller kit, as the one we were give was too large to carry, bearing in mind all the other things we had to have with us. Suggested items that we really could have used in the first aid kit: • Something to alleviate burns. One pupil burned her ear on a hair straightener. • Sachets of Calpol or similar, as paracetamol are not always easy for pupils to take. • Piriton needs to be clearly labelled. I knew that I was supposed to have it, but I didn’t know what it looked like in the kit. I didn’t realise that it was the same thing as the antihistamine cream that was in the kit. • Be careful of scissors going through security at airport. • I think trip leaders need to be told about potential problems with students right at the beginning of trip planning. We felt that we didn’t have important health information on some of our travelling pupils until much too late in the planning stages. When someone develops a potentially serious condition then her name needs to be flagged for any trips to check commitments rather than wait for the trip planning to be almost finalised. • Helpful things to do on future trips: o Can we put programmes online electronically so that audience members could scan a barcode? It is unrealistic to bring stacks of photocopied paper with us, but an electronic version might be welcome. o Pupils losing their metro cards, music, passports, boarding passes, etc. is always an issue. Any thoughts on how to combat this? They are reminded frequently, but some always forget. o Mobile phones. Is it just the way things are that pupils spend their whole time on their phones rather than enjoying what they’ve paid to come see? Such a shame.   Working with NST. Of all the trips I have run over the years, this was the most successful one so far. I have taken three other similar trips to New York but never had groups perform as part of the trip. This worked very well and the concerts were successfully performed, if not so well attended. Communication with NST before the trip was good and the final trip pack arrived early enough this year, thank you. I love the trip pack that you produce: it was very helpful throughout the trip. You will be aware that there was concern over tipping being mentioned only in the final stages of planning for the trip. Please add this to the initial quote. Laura said that this isn’t possible until the details of the trip are finalised, but you should be able to foresee that each group will need to tip the meet and greet people, the coach driver to and from the airport, and any tour guides we have on the trip. If I’d known about this from the start, I would have built it into the price of the trip. We decided not to use the electronic tracking device provided by NST. With everything else we have to carry for our school, it was just too much. I couldn’t use the NST app in the end, as my phone didn’t work in America. As I said after the Budapest trip, some of the feedback that I’ve read about NST from other music teachers is that there is too much free time on the itinerary. I was quite happy to find things for my group to do when we had free time on our itinerary, but I’m not sure I would be as confident in an unfamiliar location. That said, we hardly had a minute of free time. I think I rather over-scheduled things and we could have used with an hour or two of down-time at our hotel before dinner each day. Transport. Having NST representative meet us at Heathrow was a bonus and we appreciated her help with check-in. She was trying to push us to get pupils to check their luggage before the rest of the group was accounted for, but I insisted that we would all go through together. We had an ESTA problem at the airport and our rep helped us sort it. United Airlines was a great choice. Easy check-in, spacious seats, lots of on-board entertainment, good meals. No complaints. Our coach drivers to and from Newark were very professional and efficient. They earned their tips. Our meet and greet guide never stopped talking throughout the entire journey. After and eight-hour flight, we could have done with a bit of peace and quiet. Local 5 day travel cards were very convenient and we used them a lot. The swipe cards were difficult for pupils to use and we caused lots of blockages at the turnstiles. Nothing really could be done about this, apart from letting group leaders to be prepared for this. Accommodation. Our accommodation, the Courtyard Marriott Midtown East, was superb and certainly the most luxurious I have ever stayed in with a school group. It was very conveniently located to all forms of public transportation and just around the corner from a handy shop. The rooms were spacious and clean, with modern decoration and air conditioning/heating and spectacular views. There was a breakfast buffet available at the hotel and plenty of seating which would have been far more convenient for our group to use; however, I don’t think the experience would have been as nice as eating at the cafes we used (see below). It was a bit of a drag being located on the East side of Manhattan when all of our activities were on the West Side. We lost a lot of time getting to our Times Square restaurant venues because we had to come across the city, but we coped, and the benefits of our luxurious hotel made up for the inconvenience. Concert venues. Our three concerts went well but were disappointingly poorly attended, without exception. Was it the time of day? Lack of publicity? Saint Malachy “The Actors’ Church” – Great location, acoustics, hosts, and piano. Close to our workshops and Broadway area. Less than a dozen people attended our concert. There was a poster outside advertising our concert, which was good and maybe helped to draw in the few people who did come. The tap dance worked great here. The Cathedral of Saint John the Divine. Overwhelmingly grand and inspirational to perform in, but our least well-attended concert. The only people in the audience were those we brought with us. There was one school group touring the cathedral who stopped to listen for a minute or two, but otherwise, it was like a rehearsal. I didn’t see any advertising for our concert outside the cathedral. It was snowing when we performed, which might have kept people away. Our third venue was Riverside Church, which was another good choice of glorious performance space. We were warmly greeted and given a guided tour. It was a boost for our school that the reverend was a woman and the church was such a liberal and inclusive venue. Our audience was a small but appreciative group of retirees, maybe 20 in total. Disappointingly few, considering all the work that went into performing there. Food. A change from Budapest, all the pupils seemed to love every mouthful. Not a single complaint from anyone about any of the food. Our breakfast venues were quirky and very typical New York Diners. I preferred Scotty’s diner because we had our own room that was ready for us when we arrived. Morning Star Café was closer to our hotel but was crowded and we had to wait for people to vacate their tables before we could squeeze in. The manager at Morning Star Café tried to get everyone to pay extra to upgrade the menu, which caused some angst among our group, as we were in a rush after the long wait. That said, the service at both places was extremely friendly and lighting fast, and the food was delicious and plentiful. Both venues are highly recommended. The four ultra-touristy restaurants we were assigned were big hits with our group – noisy, lively, plentiful American food, things to see. They are clearly used to school groups and processed us through quickly and efficiently. I would prefer a more authentic New York meal, but I’m not a teenager. Planet Hollywood had the worst food and probably the worst ambience. I wouldn’t go there again. Pupils liked Ellen’s Stardust Diner the most and the food was better there, as well. The entertainment was fun and high quality. Hard Rock Café and Bubba Gump were also both good. The excursions. Empire State Building. Great. Hardly had to wait at all. Very cold and windy. We didn’t stay long. Manhattan School of Music really inspired our students. I recommend adding them or maybe Juilliard to your list of things to do. They gave us a tour and we sat in on a choir rehearsal. They had a great gift shop, as well. Museum of Modern Art was spectacular. Many of our students actually based their coursework on paintings that were on display there. Stage Combat. A great class and the leader granted my wish to have pupils mix partners so they weren’t always stuck with the same person. I’ve done this class many times and this one wasn’t as focused as usual. It was lots of little moves taught one by one. Usually they build up to a fight sequence which is shown to the rest of the group. Our group of girls mainly giggled and didn’t really engage as much as other groups I’ve taken. The class only lasted an hour before they brought in one of the Aladdin cast to talk to the group and answer questions. This was very informative and enjoyable. Step By Step. We thought the stage combat class was good, but this class was exceptionally good. Our instructor, another from the Aladdin cast, was a true teacher and fabulous dancer and the group was inspired and achieved some very advanced goals. Aladdin. A real crowdpleasing blockbuster of a show. The pupils loved it. We were really far away from the stage, but the view was okay. Summary. This was a fantastic trip that definitely exceeded my expectations. NST really delivered on so many areas and the concert venues and restaurants were unforgettable for staff and students alike. I am certainly looking forward to my next trip with NST: Amsterdam, July 2020? - George Tinsley (February 2019 - Secondary - Post No: 9804 )




Excellent customer service, excellent support throughout planning the trip. I would highly recommend. (February 2019 - Secondary - Post No: 9775 )




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Excellent support systems and organisation. (February 2019 - Secondary - Post No: 9716 )




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Great organisation, and perfect accommodation. We felt valued, looked after and safe. (February 2019 - Primary - Post No: 9565 )




Great during the trip and before travel. Had to ring them whilst on resort and I got through to our tour representative straight away. (February 2019 - Secondary - Post No: 9524 )




(February 2019 - Secondary - Post No: 9495 )




NST organised a good itinerary which included support staff at either end of our journey. Linda Hyams (tour manager) was extremely helpful, especially when it came to the late drop-outs. Their trip folder was also of use. Only one note of concern was the Berlin Olympic Stadium which was closed, meaning our 1 hour planned tour was cancelled. This was due to a football match which NST should have known about and contact us in advance. If we ran it again we would follow a very similar itinerary. Excellent hotel, superb museums and great food. Only change would be the walking tour which was below standard and too long. All in all a superb trip! (February 2019 - Secondary - Post No: 9427 )




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Excellent on the whole (January 2019 - Secondary - Post No: 8969 )




Most things were very well organised and a lot of support was given before and throughout the trip, especially in dealing with last-minute changes (due to the demonstrations taking place in the city). The hotel, however, was not suitable for children as the windows had no safety catches. Disappointing that they thought this would be safe but they did ensure that we were moved to a much better hotel the following day. The second hotel they provided us with was much more secure and safety was greatly improved. Staff were very helpful in dealing with any problems/ questions that arose during the trip. Due to the demonstrations in the city, our itinerery had to be changed the day we were travelling to France. NST kindly covered the cost of the Cité des Sciences, which had not previously been on our itinerary, so that students would be safe indoors. Students enjoyed all activities. (January 2019 - Secondary - Post No: 8770 )




The Staff member said that it was not as described. (January 2019 - Secondary - Post No: 8764 )
Provider Response: Thank you for taking the time to provide feedback, to allow me to address your concerns please contact me directly at feedback@nstgroup.co.uk. Kind regards Alison



Always helpful staff. Night managers introduce themselves in morning and evening. Staff immediately cleared up after one of the group was sick in their room. wide choice of food. Very accommodating. (January 2019 - Secondary - Post No: 8709 )




Excellent provider (December 2018 - Secondary - Post No: 8629 )




Excellent provider - very organised, incredibly efficient, and very easy to work with to create a great itinerary for students! (December 2018 - Secondary - Post No: 8611 )




Very good at organising our itinerary and ensuring that all activities are paid for in advance of the visit, so that we have minimal paperwork and stress whilst abroad. (December 2018 - Secondary - Post No: 8604 )




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NST have been excellent and worked closely to our requirements (December 2018 - Secondary - Post No: 8249 )




Well organised. We knew all of the details in plenty of time. Good choice of itinerary and accommodation. Chateau staff were excellent (November 2018 - Secondary - Post No: 8214 )




Amazing trip. Very well organised and strategically planned (November 2018 - Secondary - Post No: 8189 )




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Very professional and quick to respond to enquiries. (November 2018 - Secondary - Post No: 8111 )




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Excellent provider - really helpful. Organised lots of excursions for us (November 2018 - Secondary - Post No: 7764 )




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Good organization and excellent telephone and email support during the trip. (November 2018 - Secondary - Post No: 7418 )




Only one issue with the paperwork that did not match itinerary - but no big problems. All organised without hitch. (October 2018 - Secondary - Post No: 7315 )




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They were very helpful and worked with me to create a program specific to our group. Although they organised the paperwork, I was still able to make changes and stay in control. (October 2018 - Secondary - Post No: 6886 )




Very thorough and professional (October 2018 - Secondary - Post No: 6834 )




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Nst provide an excellent structure on which to hang your visit. The communication is really good and also the support and willingness to make last minute changes to accommodate additional children. All activities provided have been really good quality this year (October 2018 - Primary - Post No: 6660 )




Excellent. (September 2018 - Secondary - Post No: 6467 )




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(September 2018 - Secondary - Post No: 6447 )




I would ideally give 4 1/2 stars! Our experience with NST was very positive and they helped us to organise all of the arrangements and even managed to sort any last minute changes. The trip was excellent and highly praised by pupils. We enjoyed having the flexibility to alter our itinerary in the initial stages. The accommodation was suitable for our group and all necessary services were provided. The only small inconveniences were that I was sent a cabin booking form and filled it out as required on My Tour Manager, but then because we took daytime ferries the form was not required (wasted over an hour!). The hostel did not have all of the exact rooms as available on the rooming form I was sent, but they did re-accommodate another guest so that we had enough rooms for all of our group. The bus drivers were excellent and very flexible to our group's needs. However, there were some moments where communication between NST and Parks hadn't been totally clear and the drivers were asking me odd questions about accommodation, meals, timings, etc. Nevertheless, we worked around these issues together. We are pleased with the outcome of the trip and have booked with NST again for a trip to Spain next year. (September 2018 - Secondary - Post No: 6314 )




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Very helpful and useful. (September 2018 - Secondary - Post No: 6165 )




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Excellent service provided (August 2018 - Secondary - Post No: 5912 )




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Very efficient and very helpful. One of our activities had to be changed as the road to the mountains was shut due to roadworks. NST were helpful in finding us another activity which went well. They also refunded us the difference in cost between the 2 activities. (August 2018 - Secondary - Post No: 5829 )




Tour was successful. Must a few minor niggles - not enough time allowed for journey so missed our scheduled boat cruise (but transferred onto a later one) and issues with the language lesson. NST staff were very friendly and approachable, Coach drivers were great. (August 2018 - Secondary - Post No: 5812 )




Enjoyable trip for everybody and mostly ran smoothly. Just a few small niggles. Coach drivers were very friendly and easy-going. (July 2018 - Secondary - Post No: 5790 )




Travel, itinerary and accommodation all efficiently arranged. (July 2018 - Secondary - Post No: 5656 )




efficient, good communication (July 2018 - Secondary - Post No: 5622 )




NST make the trip run smoothly for staff. (July 2018 - Secondary - Post No: 5611 )




We had a few organisational mishaps some NST some out of their control however overall the trip was a success with a number of elements available through NST which were highly successful (July 2018 - Secondary - Post No: 5605 )




NST - quite helpful in preparation of the trip, although there is a big increase in price each year. Once in Barcelona the Rep from NST (New Wave) is not really helpful and we could manage without. (July 2018 - Secondary - Post No: 5543 )




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NST were always quick to respond and if anything needed changing, they did it efficiently. The trip was well organised and I would use the company again. (July 2018 - Secondary - Post No: 5498 )




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Overall, very responsive and helpful. (July 2018 - Secondary - Post No: 5413 )




(July 2018 - Primary - Post No: 5347 )




The NST tour guide was fantastic in terms of support. She was there every step of the way to ensure our tour was the best it could be. Helpful, amenable and knowledgeable. (July 2018 - Secondary - Post No: 5316 )




INITIALLY NST HAD A PROBLEM WITH OUR ACCOMM, THIS DID ACTUALLY COME GOOD AS THE NEW ACCOM WAS JUST PURELY FOR OUR GROUP & A SECURE PROPERTY. (July 2018 - Secondary - Post No: 5087 )




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Reliable, available for assistance, flexible. (July 2018 - Secondary - Post No: 5028 )




Very helpful company. Always easy to contact and willing to help with every stage of the planning. Provided a rep in the city to help with any issues while we were away. (July 2018 - Secondary - Post No: 4971 )




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Solid support, makes managing a trip like this less daunting (June 2018 - Post No: 3818 )




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The tour company were very organised and administratively made the whole process easy to manage. NST listened to our needs and put together a suitable programme which was enjoyed by students and staff. (May 2018 - Secondary - Post No: 3579 )




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Fantastic and well organised trip! (May 2018 - Secondary - Post No: 3430 )




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Well organised trip with good pack and the capacity to adapt to our specific wishes like the Baseball game. (May 2018 - Secondary - Post No: 3120 )




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Some planning issues - i.e. agent said that an item had been included in cost and then said that it wasn't. In addition, when we arrived at Disney we had the wrong tickets and had to negotiate hard to get these corrected. NST have sent us money and gift card as compensation. The latter will reduce a small amount of the overall trip cost next year. (April 2018 - Secondary - Post No: 2837 )




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I have used them for years and they know our groups' needs very well. (April 2018 - Post No: 2580 )




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(April 2018 - Secondary - Post No: 2441 )




The travel company were helpful and kept good communication throughout the planning process as well as whilst on the trip. (April 2018 - Secondary - Post No: 2434 )




The travel company were helpful and kept good communication throughout the planning process as well as whilst on the trip. (April 2018 - Secondary - Post No: 2433 )




(April 2018 - Secondary - Post No: 2422 )




(April 2018 - Secondary - Post No: 2412 )




(April 2018 - Secondary - Post No: 2406 )




(April 2018 - Primary - Post No: 2391 )




Great- very professional (April 2018 - Secondary - Post No: 2386 )




First class service, during the planning stages and throughout the visit. Would definitely recommend and use again. (April 2018 - Secondary - Post No: 2385 )




The trip was well organised with a contact on the ground who was extremely helpful. The accommodation was good and most arranged visits and activities went to plan. (April 2018 - Secondary - Post No: 2367 )




Very efficient; good communication (April 2018 - Primary - Post No: 2271 )




The trip was organised perfectly and all aspects ran smoothly (March 2018 - Secondary - Post No: 2234 )




The trip was organised perfectly and all aspects ran smoothly (March 2018 - Secondary - Post No: 2233 )




The trip was well organised on the part of NST leading to it running smoothly. I was very well supported during the planning process and any queries were dealt with quickly and efficiently. (March 2018 - Secondary - Post No: 2129 )




(March 2018 - Secondary - Post No: 2108 )




Absolutely excellent! Extremely supportive throughout the planning process and whilst on the trip. Excellent communication from on tour contact and from contacts back in the UK. There was some heavy snow on our last day, NST kept us informed of flight status and had plans in place for us in case we were not able to depart. They were fantastic throughout. (March 2018 - Secondary - Post No: 1996 )




The planning of this visit was made considerable easier since NST has developed their on line system for recording details. Staff were very helpful and speedy in their responses to me. The rep there aimed to adapt the itinerary to my requirements throughout. (March 2018 - Secondary - Post No: 1988 )




NST were helpful as per usual. Only complaint was that I had to personally pay for our entry into the Santiago Bernabéu due to admin issues on their side. However, they have promised to reimburse asap. Everything else was well planned and went accordingly, perhaps even better than the previous year. (March 2018 - Secondary - Post No: 1703 )




Very helpful and efficient. Good value for money. (March 2018 - Secondary - Post No: 1679 )




(March 2018 - Secondary - Post No: 1661 )




(March 2018 - Primary - Post No: 1644 )




Excellent travel company and communication (March 2018 - Secondary - Post No: 1574 )




Trip organisation was very good, excellent customer service - have worked with NST for a number of years and will continue to do so. They respect our professionalism and experience, and fill in all the behind the scenes bits to enable us to do our job and look after the kids. (March 2018 - Secondary - Post No: 1561 )




Fantastic support and organisation (March 2018 - Secondary - Post No: 1521 )




(March 2018 - Secondary - Post No: 1514 )




(March 2018 - Secondary - Post No: 1506 )




(February 2018 - Secondary - Post No: 1473 )




Very supportive when we found ourselves in difficulties in Prague. (February 2018 - Secondary - Post No: 1458 )




Excellent to work with. Very quick to respond to requests. (February 2018 - Secondary - Post No: 1405 )




(February 2018 - Secondary - Post No: 1373 )




Good organization overall (February 2018 - Secondary - Post No: 1336 )




(February 2018 - Secondary - Post No: 1318 )




(February 2018 - Secondary - Post No: 1308 )




(February 2018 - Secondary - Post No: 1279 )




(February 2018 - Primary - Post No: 1271 )




Aside from one incident where we were sent to the wrong branch of the restaurant, the rest of the itinerary was extremely well-organised. Students were happy and enjoyed it, good feedback from parents. (February 2018 - Secondary - Post No: 1248 )




Was quite expensive, but they were very organised A lot of hidden costs, which was difficult. (February 2018 - Secondary - Post No: 1243 )




(February 2018 - Secondary - Post No: 1225 )




(February 2018 - Secondary - Post No: 1153 )




Very happy with the service we received from NST, we had the right amount of freedom to explore whilst covering the sites we wanted to visit. (February 2018 - Secondary - Post No: 1008 )




Excellent Trip Issues with timing and Bus size, dealt with. (January 2018 - Secondary - Post No: 864 )




The company were brilliant in terms of organisation and support prior to the trip, they dealt with my feedback quickly on return- although I haven't heard back about the issues we had at the hotel which is a shame as otherwise they were great. (January 2018 - Secondary - Post No: 787 )




Outstanding experience had by our students. NST were just brilliant to work with and made everything so much easier than trying to organise everything separately. (January 2018 - Secondary - Post No: 734 )




(January 2018 - Secondary - Post No: 677 )




(January 2018 - Secondary - Post No: 676 )




(January 2018 - Secondary - Post No: 559 )




Helpful and flexible. Good value for money. Lots of support. (January 2018 - Secondary - Post No: 423 )




The Cardiff trip was excellent. Fun activities that run very well. (December 2017 - Primary - Post No: 333 )




Organised, excellent communications, efficient and superb itinerary and value for money. (December 2017 - Secondary - Post No: 325 )




The agent, Linda was prompt, thorough and utterly helpful in each and every response to my requests and questions. I am very grateful for the support and guidance NST provided. We had several changes to make in the last few days of the trip as pupils opted out of the trip. Linda was accommodating all of our requests and changes. I was happy with the itineray and suggestions. The choice of accommodation and coach company on our behalf were perfect for us. NST understood our requirements and provided a good package. (December 2017 - Secondary - Post No: 303 )




(December 2017 - Secondary - Post No: 252 )




Received a fully documented pack before travelling, which contained everything. There were a few hiccups regarding the booking of the meals, but any issues were resolved swiftly. (December 2017 - Secondary - Post No: 235 )




(December 2017 - Primary - Post No: 220 )




(December 2017 - Secondary - Post No: 202 )




Contact

NST Travel Group Ltd
Discovery House, Brooklands Way
Whitehills Business Park
BLACKPOOL
Lancashire
FY4 5LW
LOtC

Pricing

Sample prices are available on our website. We'll provide you with a tailor-made quote within one working day.
Our quotes offer great value for money with no hidden extras.

Opening Times

Monday to Friday 08:00 - 17:00

Contact

NST Travel Group Ltd
Discovery House, Brooklands Way
Whitehills Business Park
BLACKPOOL
Lancashire
FY4 5LW
LOtC

Pricing

Sample prices are available on our website. We'll provide you with a tailor-made quote within one working day.
Our quotes offer great value for money with no hidden extras.

Opening Times

Monday to Friday 08:00 - 17:00

Organising a school trip? We’re here to help

Description

NST is the UK’s leading school tour operator, established in 1967. We create expertly planned, tailor-made educational tours to destinations in the UK, Europe and worldwide.

From inspiring cultural and educational visits, to guided tours, hands-on workshops, and conferences led by industry professionals, we’re committed to igniting a curiosity in young learners, opening their minds to a world of learning beyond the classroom and getting students work ready.

We know it can be time consuming to plan a school trip and we work hard to ease the pressure on teachers; from transport arrangements, accommodation, visits and attractions to planning a smooth-running daily itinerary, a dedicated Tour Consultant will take care of all the details. Plus, we have an online school tour organiser to give teachers 24/7 access to their trip information and help keep on track of school trip admin at a time to suit them.

NST are fully bonded through ABTA and ATOL and teachers receive 24-hour emergency cover, audited accommodation and transport, a wide choice of assessed excursions, and group leader preview visits to assist with risk assessment planning.

We’re the school tour operator of choice for over 35,000 group leaders, but we know that what counts is the experience that you receive, and we’ll work hard to earn your trust and become your preferred travel partner now and in the future.

Looking for a helping hand for you next school trip? Get in touch today;
Call 0845 293 7979
Email us at info@nstgroup.co.uk
Visit www.nstgroup.co.uk or chat online

What’s different about us?
We’ve been awarded the Feefo Gold Service award, an independent seal of excellence for delivering exceptional experiences, as rated by real customers.
We’re the founding member of the School Travel Forum, and were the first school tour operator to be awarded the LOtC Council’s Quality Badge.
We have access to exclusive accommodation, educational visits and excursions worldwide.
Our exclusive Locate My Trip App is unique to NST and provides live updates on a group’s tour location and has been specifically designed to provide reassurance to both parents and teachers.

We provide curriculum-linked school trips & tours for:
Art & Design, Business Studies, Christmas Markets, Classics, Computing & Computer Science, Cultural Trips, English, Drama & Performing Arts, French, Geography, German, History, Italian, Mandarin, Maths, Media & Film Studies, Music, Musical Theatre Psychology & Sociology, Religious Studies, Science and Spanish. We also provide tours for primary schools.