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MSG Tours


Delivering the Unexpected

Description

Here at MSG Tours, we deliver the unexpected for every single one of our customers by surpassing expectations in customer service and overall travel experience.

After listening to what’s important to you, we provide experienced consultancy on what destinations suit your group. Whether it’s playing rugby in South Africa, studying the history of Italy, skiing in Japan or a UK outdoor bounds adventure, these tours are often the highlights of children’s schooling lives and we’re proud to play a part.

Learning outside the classroom is pivotal in the evolution of a child’s development and understanding. Being on site with classmates can not only improve the comprehension of a topic but can also forge memories that last a lifetime.

With a Net Promoter Score (NPS) in 2022 of 86, we have the highest customer satisfaction score in the UK travel industry by published results. Along with being awarded the Quality Badge by the Council of Learning Outside the Classroom, we have an accreditation from the School Travel Forum (STF). All of which cements us as one of the best travel operators in the country.


Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
4.2
9 reviews


Excellent
 
56%

Very Good
 
22%

Average
 
11%

Poor
 
11%

Awful
 
0%

A very disappointing tour. Venue was not up to the standard expected (November 2024 - Secondary School)




(October 2024)




(April 2024 - Secondary School)




(February 2024 - Secondary School)




(November 2023 - Secondary School)




(July 2022 - Secondary School)




(June 2022 - Primary School)




Great customer service from team in the UK but not great from people based in Italy (July 2019 - Secondary School)




Excellent tour company. They offered great attention to detail and helped make the this the trip of a life time for the children. (April 2018 - Secondary School)




Delivering the Unexpected

Description

Here at MSG Tours, we deliver the unexpected for every single one of our customers by surpassing expectations in customer service and overall travel experience.

After listening to what’s important to you, we provide experienced consultancy on what destinations suit your group. Whether it’s playing rugby in South Africa, studying the history of Italy, skiing in Japan or a UK outdoor bounds adventure, these tours are often the highlights of children’s schooling lives and we’re proud to play a part.

Learning outside the classroom is pivotal in the evolution of a child’s development and understanding. Being on site with classmates can not only improve the comprehension of a topic but can also forge memories that last a lifetime.

With a Net Promoter Score (NPS) in 2022 of 86, we have the highest customer satisfaction score in the UK travel industry by published results. Along with being awarded the Quality Badge by the Council of Learning Outside the Classroom, we have an accreditation from the School Travel Forum (STF). All of which cements us as one of the best travel operators in the country.

Contact

MSG Tours
Marble Hall, NIGHTINGALE ROAD
80 Nightingale Road
DERBY
Select
DE24 8BG
LOtC

Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
4.2
9 reviews


Excellent
 
56%

Very Good
 
22%

Average
 
11%

Poor
 
11%

Awful
 
0%

November 2024 - Secondary School
A very disappointing tour. Venue was not up to the standard expected



October 2024




April 2024 - Secondary School




February 2024 - Secondary School




November 2023 - Secondary School




July 2022 - Secondary School




June 2022 - Primary School




July 2019 - Secondary School
Great customer service from team in the UK but not great from people based in Italy



April 2018 - Secondary School
Excellent tour company. They offered great attention to detail and helped make the this the trip of a life time for the children.