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Kingswood Grosvenor Hall


Description

No further information has been added by this provider yet.


Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
3.4
50 reviews


Excellent
 
26%

Very Good
 
40%

Average
 
16%

Poor
 
14%

Awful
 
4%

5 STARS ~ The instructors are always so brilliant with our children! 2 STARS ~ Issue this year the timetabling of canoeing and raft building and the response from management! Didn't think the food was quite as good as in the past! (June 2019 - Primary - Post No: 13711 )




Good selection of Activities, all children had a chance to overcome a challenge for themselves and meal times, all children were eating and had a good range of food to choose from. But no hot chocolate, rooms weren't ready on arrival and weren't able to get into the room until later in the day. (June 2019 - Primary - Post No: 13613 )




(June 2019 - Primary - Post No: 12772 )




Activities were amazing for the children, however the programme structure, accommodation and food needs improving. (June 2019 - Primary - Post No: 12672 )




(June 2019 - Primary - Post No: 12627 )




The quality of the accommodation was very disappointing - no running water for teachers. (June 2019 - Secondary - Post No: 12563 )




The children absolutely loved their time at Grosvenor Hall as they had nothing to compare it to. However, as staff, we were quite disappointed by Kingswood's poor communication and organisation this year. They also made a very significant change to the activity timetable which meant the children were paying more but participating in far fewer activities. This change was shared far too close to the trip We had to speak to several people from quite high up at Kingswood before they attempted to rectify some of this. (May 2019 - Primary - Post No: 12266 )




The focused activities such as the zip line, 3G swing and high ropes were all very good and children thoroughly enjoyed them. However, less focused activities called 'course director times' were very unstructured and were not well planned, meaning visit leaders had to step in instead. I think this needs to change for next time. Additionally the facilities need updating with some TLC as the toilets were not clean or well kept (pain peeling off the walls, dirty towels on the floor etc). Finally the food in the canteen was very bland with not many healthy options. The food hall was also very loud for our children due to the amount of people there, although our children coped especially well. Overall, I still think it is a good place to go for residential but I think a few points need to be passed onto the organisers. (May 2019 - Secondary - Post No: 12214 )




Disorganised and left thr young people waiting that led to them becoming bored and making it difficult to engage them. Issues started to arise as result. (May 2019 - Secondary - Post No: 12199 )




The staff were knowledgeable and approachable, responding to questions and requests. The activities were well organised and adapted to suit the groups of children and individual needs. Grosvenor Hall Staff formed positive relationships with the children and adults. There was a good range of activities to develop a range of skills. There were good systems in place to cope with large numbers of children at the centre. (May 2019 - Primary - Post No: 12172 )




Centre is well organised and staff worked very well with our pupils, all who have special needs. (May 2019 - Primary - Post No: 11980 )




The trip was mostly smooth. there had obviously been a shortage of staff but this had little impact on our stay. Staff were very helpful and the foodwas excellent. (May 2019 - Primary - Post No: 11744 )




(April 2019 - Primary - Post No: 11533 )




There were a number of issues during our stay, some of which stemmed from the late changes to our accommodation during our Easter Break. Some of the activities were not well organised and some were even missed. There were some issues with hygiene, for example the girls' toilets in the main building had no toilet paper despite school staff members informing Kingswood staff a number of times. We also did not receive our Kingswood visitor badges until 10 o clock on our second day, which is a safeguarding concern. (April 2019 - Primary - Post No: 11515 )




Great activities, great staff interactions with children. (April 2019 - Primary - Post No: 11247 )




The facilities have not been maintained as well as they could be. (April 2019 - Primary - Post No: 11084 )




(April 2019 - Primary - Post No: 10848 )




(March 2019 - Primary - Post No: 10353 )




(February 2019 - Primary - Post No: 9836 )




(February 2019 - Primary - Post No: 9724 )




(January 2019 - Primary - Post No: 9118 )




Very appropriate to the trip and well resourced. (January 2019 - Secondary - Post No: 8820 )




(November 2018 - Primary - Post No: 7533 )




The activities, accommodation and meals were well organised by staff at Grosvenor Hall. Activity staff worked well with the children to motivate them and keep them safe; learning key children's names and identifying children with additional needs. The accommodation was clean and secure and there was a good selection of foods at meal times. (November 2018 - Primary - Post No: 7437 )




(October 2018 - Secondary - Post No: 7096 )




(October 2018 - Primary - Post No: 6903 )




Really impressed with the challenge and support given to the school as a whole. (September 2018 - Secondary - Post No: 6486 )




Great fun day out enjoyed by all the children. One problem, not all children had time to complete one activity, but centre arranged for them to complete the activity during the lunch break. Food only average. (September 2018 - Primary - Post No: 6228 )




Enjoyable week- children really enjoyed it and pushed their skills limit and gained confidence from all they participated in (September 2018 - Primary - Post No: 6068 )




(August 2018 - Secondary - Post No: 5838 )




(July 2018 - Primary - Post No: 5025 )




Food wasn't good, accommodation was poor. (June 2018 - Secondary - Post No: 4845 )




(June 2018 - Primary - Post No: 4705 )




Accommodation and the quality of food really let the place down. (June 2018 - Primary - Post No: 4666 )




(June 2018 - Primary - Post No: 4663 )




(June 2018 - Primary - Post No: 4645 )




Really pleased with our trip. All of the staff were helpful and cheerful - making the children feel settled and secure as well as confident to have a go. (June 2018 - Primary - Post No: 4532 )




Our annual residential was excellent- good to see updates continuously being made onsite with regards to accommodation and activities. There was an issue with accommodation where our assigned accommodation was allocated to another school which meant quite a long wait trying to sort out new rooms- although it was eventually resolved. (June 2018 - Primary - Post No: 4452 )




Our experience was not as positive as previous years. Feedback was given to Kingswood to address for next year. (June 2018 - Primary - Post No: 4373 )




Our experience this year was not as positive as previous years. (June 2018 - Primary - Post No: 4372 )




We will not be using Kingswood again due to many issues beyond our control which they say were caused by computer error. This included accommodation - we were forced to sleep in an adventure lodge for the first night (which was a large tent) rather than our rooms, this was not appropriate because the teacher tent was too far away and the boys had to share toilets and showers with other schools. We also lost out on activities because their computer had adjusted our itinerary to be 5 days (Tuesday til Saturday) whereas we had booked til Friday only. There were very few toilets on site and no specific adult only toilets (except in the teacher bedrooms); there were no drinking fountains on site and only one water station for filling up bottles. The food was poor. (June 2018 - Primary - Post No: 4349 )




(June 2018 - Secondary - Post No: 4113 )




The site was not felt to be clean and it did not meet our needs with poor management and disorganisation. Examples include broken beds and broken class on mattresses found on arrival. As well as not being able to access toilets within our own secure area until after dark. Activities were fine but felt rushed and did not meet the children's needs as well as we would have hoped. Very low staff moral amongst the site staff was evident. We will not be returning! (June 2018 - Primary - Post No: 4022 )




(June 2018 - Primary - Post No: 3894 )




Excellent venue, well organised and trained staff, who adapt activities to suit our students needs. (May 2018 - Secondary - Post No: 3273 )




(May 2018 - Secondary - Post No: 3005 )




Team building activities were effective (April 2018 - Secondary - Post No: 2842 )




(April 2018 - Primary - Post No: 2555 )




Poor food, poor organisation and staffing. Terrible food. will not be using again (February 2018 - Secondary - Post No: 1410 )




Although there was a bit of waiting around on the first day. (January 2018 - Secondary - Post No: 870 )




Description

No further information has been added by this provider.