October 2024 - Primary School
September 2024 - Secondary School
September 2024 - Primary School
safeguarding concerns re: hotel access and personnel not fully acted upon. Ski hire and fit not ideal for age and size of group. Airports not selected as requested. Consider change of tour operator in 2025.
June 2024 - Secondary School
May 2024 - Secondary School
ski
May 2024 - Secondary School
May 2024 - Primary School
April 2024 - Secondary School
April 2024
An excellent service as always. The clubhotel model is most definitely the most effective provision for a trip of this scale. It provides a single location for all services and procedures, creating a very safe and structured environment for all activities.
April 2024 - Secondary School
April 2024 - Primary School & Secondary School
April 2024 - Primary School & Secondary School
April 2024
April 2024 - Secondary School
Skibound are experienced providers of school ski trips. They delivered a good trip with appropriate admin and operational support to make it happen. The only issue was booking of flights was done without consultation so the choice of time and route was not optimal but these could not be changed, despite equally cost effective routes being available from non discount airlines with more convenient flight times and airports. So ski trip leaders/organisers should insist on consultation before commitment to purchasing flights in all future trips.
April 2024 - Secondary School
Skibound are experienced providers of school ski trips. They delivered a good trip with appropriate admin and operational support to make it happen. The only issue was booking of flights was done without consultation so the choice of time and route was not optimal but these could not be changed, despite equally cost effective routes being available from non discount airlines with more convenient flight times and airports. So ski trip leaders/organisers should insist on consultation before commitment to purchasing flights in all future trips. Use of discount airlines means changes are expensive and there is no support service available out of hours to make any unexpected changes (like a staff member swap due to illness).
March 2024 - Secondary School
ski trip
March 2024 - Primary School
March 2024 - Primary School
March 2024
March 2024 - Secondary School
February 2024 - Secondary School
February 2024 - Secondary School
February 2024 - Secondary School
Difficult given the current snow conditions were very poor
February 2024 - Secondary School
February 2024 - Secondary School
February 2024 - Secondary School
SkiBound were excellent from start to finish and the trip went almost perfectly. We had a small issue at the airport on the return flight where the passenger list contained the wrong name of a student that had been replaced very late on (the outbound flight had been updated). There was no number to contact SkiBound on the weekend, but the assistance at Salzburg airport did have a number to call and were able to sort the issue quickly.
February 2024 - Secondary School
January 2024
January 2024 - Secondary School
January 2024 - Secondary School
A great trip, meeting all aims set.
Pupils all improved in their skiing technique and were awarded with a certificate to show their improvement.
December 2023 - Secondary School
December 2023 - Secondary School
October 2023 - Secondary School
September 2023 - Secondary School
June 2023 - Secondary School
Better organisation from SkiBound prior to trip needed. Couldn't ask for a better located hotel or more accommdating hotel staff so would consider this hotel again in future.
June 2023 - Secondary School
June 2023 - Secondary School
May 2023 - Secondary School
May 2023 - Secondary School
May 2023
May 2023 - Secondary School
April 2023 - Secondary School
April 2023 - Secondary School
April 2023
April 2023 - Primary School & Secondary School
Great trip had by all. Hotel was excellent as we had sole occupancy. Groupings worked well for travel, accommodation and ski groups. Staff to pupil ratio worked well, although we would possibly make the the group slightly smaller.
April 2023 - Primary School
April 2023 - Secondary School
SkiBound are the preferred supplier to GDST for school ski trips so this was not a personal discretionary decision to use them. They are a competent and well run organisation. Pre-planning of trip via their head office was good with regular communication however there was a late notification of lesson times (1 week to go) and this did impact on the timings of theday on the slopes as we were informed lessons would start as lates 11am - with no choice to modify this. The delivery in resort is very much dependent on the local ski representative provided by SkiBound. We found the local rep to be competent but distant from the group. He also missed some logistical details (ski locker location in lift station) as the resort was unfamiliar to him. Overall experience of Skibound is good- but they could have made more effort to deliver evening programme- this was mainly driven by me as Ski Leader.
April 2023 - Secondary School
April 2023 - Secondary School
March 2023 - Primary School
March 2023 - Secondary School
March 2023 - Secondary School
March 2023
March 2023
February 2023 - Secondary School
February 2023 - Secondary School
fantastic ski trip location
February 2023 - Secondary School
The students had an amazing experience, all progressed in skiing extremely well, all took part in all activities. Staff were exceptional. Hotel superb, ski lessons extremely competent. Pre-departure arrangements caused a lot of additional work and stress by SkiBound, leading to us not recommending them as a provider for future trips
February 2023 - Secondary School
February 2023 - Secondary School
February 2023 - Secondary School
February 2023 - Secondary School
February 2023 - Secondary School
February 2023 - Secondary School
Hotel struggled to cope with needs of our group.
Lake Louise is an amazing place!
February 2023 - Secondary School
January 2023 - Secondary School
There were a couple of issues with the venue including:
Food timings - particularly for those with dietary needs, their food was regularly served a considerable amount of time after the other students (often around 20 minutes)
No towels and not made aware of this before leaving
Staff were cleaning on the final day at 6am with loud music playing even though we weren't due to wake until 7am - antisocial.
On the other hand there were positives to be taken regarding the company:
Transfers between the airport and the resort were organised well.
Ski hire was in the hotel and any issues were quickly dealt with.
Ski reps Alex and Els were both very friendly and helpful.
Location for the slopes was excellent.
January 2023
December 2022 - Secondary School
March 2020 - Secondary School
March 2020 - Secondary School
March 2020 - Secondary School
The rep assisting the trip was one step behind the tour at all times. Three of the six ski instructors weren't even level one qualified, my staff and I were doing most of the coaching for our students learning to ski.
March 2020 - Secondary School
Very thorough in what they do.
February 2020 - Primary School
SkiBound at all stages of the planning and participating of the trip were helpful and available for any queries I had.
The rep in resort was engaging and happy to help - the only thing was that she did not speak Italian, a minor issue given the high standard of english in resort.
February 2020 - Secondary School
February 2020 - Secondary School
February 2020 - Secondary School
February 2020 - Secondary School
Overall, this was a fantastic trip for the students. The conditions were great, the food was super and the progress students made was exceptional!
However, the area we skied was not suitable for the students as the resort rep took us somewhere different to what was agreed on the pre visit. This was sorted on the 2nd day though and we were moved back to where we were supposed to be skiing. The hotel was dirty, but this was sorted after I spoke to the manager. The hot lunches were good, but, I have reported back to the company that the restaurants need to be lower down, particularly for the beginners within the group.
Overall, problems which did arise were sorted within 24hrs. I will 100% use this company again.
February 2020
Fantastic from start to finish!
February 2020 - Secondary School
Efficient pre-trip administration and excellent value for money. A couple of minor points fed back regarding hygiene in multiple occupancy bedrooms eg need to change hand and towels and clean bathroom at least once during the week.
February 2020 - Secondary School
The booking process and admin side of things in the UK before the trip were handled really well. The admin team were very accomodating to small changes we needed to make and helped deal with a couple of issues that arose with pupils.
February 2020 - Secondary School
Very good company offering a great package which is value for money
January 2020 - Primary School
Very professional from the start to the finish. Very accommodating of our groups needs and were able to swap and change as we moved through the week. The children had an amazing week and cannot wait to go back next year.
January 2020 - Secondary School
Another excellent trip
September 2019 - Secondary School
July 2019 - Secondary School
Flexible, adjusted to our issues with payment, contract (changing numbers from original quote). transfers.
Club Hotel (Skibound) provided good meals, arrangements made with no hassle.
Apres ski also well oiled.
Friendly and helpful staff.
May 2019 - Primary School
April 2019 - Secondary School
Excellent instructors and knowledgeable rep. Problems in resort dealt with efficiently. Communication regarding room allocation very late (week of departure) which led to issues. Ski fit was poorly organised. Resort was excellent- lots of pistes for all levels and good conditions. Location of the hotel was perfect.
April 2019 - Primary School
Great ski in and ski out hotel
Super hotel facilities and catering
April 2019 - Primary School
March 2019 - Primary School
March 2019 - Secondary School
March 2019 - Secondary School
March 2019 - Secondary School
February 2019 - Secondary School
February 2019 - Secondary School
February 2019 - Secondary School
Good company, just the coach company Gold Line/Kings Ferry Coaches had a bad experience on the return transfer in being stranded at Gatwick for 2 hours with no communication that they would be late picking us up. Sent a complaint letter to Skibound.
February 2019 - Secondary School
February 2019 - Secondary School
SkiBound have excellent hotels in great locations and very well trained staff. Their admin is efficient and whilst not cheap do offer, I believe good value for money - particularly with their loyalty discount.
February 2019 - Secondary School
February 2019 - Secondary School
They listen to requests and support individual group needs.
February 2019 - Secondary School
very good company would use them again
May 2018 - Secondary School
Organisation excellent. Representatives needs to be more knowledgable
May 2018 - Secondary School
Fantastically professional - as always
April 2018 - Secondary School
All staff in the hotel were exceptionally helpful and pleasant.
April 2018 - Secondary School
April 2018 - Secondary School
Great service and knowledge throughout.
April 2018 - Secondary School
Very helpful at the airport on departure, keeping ourselves informed about the delay to the flight. Hotel was excellent with fantastic food and a willingness to go beyond themselves to help us out. Rooms were perfect. The reps were good and very helpful when we asked for help, however they could have been a bit more proactive regarding how everything was going.
March 2018 - Primary School
March 2018 - Primary School
March 2018 - Primary School
March 2018 - Secondary School
February 2018 - Secondary School
February 2018 - Secondary School
February 2018 - Secondary School
Hotel Frejus was comfy, well run and close to the lifts
January 2018 - Secondary School
January 2018 - Secondary School
The ski company was as good as usual. The only problem was that they changed the carrier company and this meant an unnecessarily difficult outbound journey. The flight was delayed, we had to take bags off the plane then put them back on again and, with younger students this was not great. I will inform the company we are not prepared to travel with Air Transat again.