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Rayburn Tours Ltd


Group travel specialist since 1965

Description

Rayburn Tours is an independent, family-run business that has been dedicated to providing bespoke, worldwide educational and adventure tours for groups since 1965. Specialising in Educational, Sports and Ski trips for schools and Concert tours for youth and adult ensembles, we aim to inspire our groups by creating unforgettable international experiences.

From the very beginning, the Boyden family set out with a clear vision for the future – to offer groups tailor-made travel experiences that not only meet, but exceed their expectations on every level.

With the determination of over 90 dedicated and talented members of staff, we continue to maintain and commit to this mantra. As a result, we are proud to manage the international travel arrangements for some 23,000 passengers each year, keeping our customers at the heart of everything we do.


Reviews

The following reviews have been added by visit leaders using the EVOLVE system.
Overview
4.6
67 reviews


Excellent
 
69%

Very Good
 
19%

Average
 
12%

Poor
 
0%

Awful
 
0%

Great at answering questions and getting in contact whilst we were out in Rome (May 2020 - Secondary)




(March 2020 - Secondary)




Excellent service as usual (March 2020 - Secondary)




Well organised, excellent coach driver this year in Iceland. EasyJet were not very good with a large group. Also, Gatwick north not as good for groups as Gatwick South. (March 2020 - Secondary)




(March 2020 - Secondary)




(February 2020 - Secondary)




Extremely efficient and helpful, and always at the end of a phone. I have used them many times before. (February 2020 - Secondary)




(February 2020 - Secondary)




We had everything we needed from the company (tickets, etc), and I could get a hold of our contact when we needed in the lead up to the trip. (December 2019 - Secondary)




(November 2019 - Secondary)




Overall, efficient and responded to queries quickly. A well organised tour, although audience numbers could have been stronger. (November 2019 - Secondary)




(October 2019 - Secondary)




Very knowledgeable guide, excellent planning support (October 2019 - Secondary)




(October 2019 - Secondary)




(October 2019 - Secondary)




Outstanding experience (October 2019 - Secondary)




Excellent organisation - they listened to our requests and accommodated changes accordingly. Sarah - main organiser - was on hand throughout the trip should she have been needed. The app was invaluable. (August 2019 - Secondary)




I would advise other tour organisers to agree the concerts before sorting out the rest of the itinerary. (July 2019 - Secondary)




(July 2019 - Secondary)




Excellent tour delivered by a very professional provider. The quality of the Field Tutor brought the history to life. (July 2019 - Secondary)




The excursions were really well organised and the trip ran very smoothly. The Disney workshop was particularly good and the staff were amazing and incredibly enthusiastic and professional.The accommodation was not in a particularly good location and did not feel safe. The rooms were basic, as expected, however the food was very limited choice and next to no choice for the vegetarians. The language barrier also made it very difficult to communicate allergies to the kitchen staff. (July 2019 - Secondary)




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Excellent (March 2019 - Secondary)




Rayburn were very organised, provided a great deal of information and the tour guide Cath, was very knowledgeable and communicated with enthusiasm. (March 2019 - Secondary)




really good as a tour operator (February 2019 - Secondary)




(February 2019 - Secondary)




Excellent - would definitely recommend and happily use again (February 2019 - Secondary)




(February 2019 - Secondary)




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(December 2018 - Secondary)




Outstanding provider. (November 2018 - Secondary)




(November 2018 - Secondary)




One or two areas which need addressing in feedback, mostly to do with estimated travel times. Nothing which wasn't sorted out in good time during the trip. Excellent venues for the concerts and the itinerary worked out well with all booked events and meals going smoothly. (July 2018 - Primary & Secondary)




Superb - customer service was yet again second to none. Our 12th successful tour with this company. (July 2018 - Secondary)




Rayburn have been excellent. Allowing us to change the dates of this trip, and carrying our deposit over into the new year. (July 2018 - Secondary)




All documents provided and worked effectively. Itinerary was very thorough. Guides chosen were good and sites were all appropriate. At times there was not enough time to get between places planned but more a problem caused by packed schedule. One major problem was that information regarding dietary requirements was not passed onto hotel and we had to identify food was not appropriate for a caeliac and for a vegetarian. We had to buy alternative food for them at the school's expense. Otherwise costs came in as delivered and it was well organised. (July 2018 - Secondary)




The trip was very easy to organise, as we had visited the area previously, and the support and communication from the staff at Rayburn Tours was second to none. (July 2018 - Secondary)




Excellent itinerary , guide and admin staff (June 2018)




Overall, I was happy with the service provided by Rayburn tours. They were easily contactable, quick to respond to communication and the minor issues we experienced during the trip were overcome fairly easily. (June 2018 - Secondary)




(April 2018 - Secondary)




(April 2018 - Secondary)




Rayburn were fantastic to work with. They dealt with all queries quickly and supported me through the organisation of the trip. They were professional throughout and I felt nothing was too much trouble. Whilst away were well looked after and the tour ran smoothly. The sites were interesting and the days well planned. I would definitely use Rayburn again. (April 2018 - Secondary)




The trip was very well organised and our tour guide was brilliant. He was extremely knowledgeable and carefully changed the itinerary when needed. The tour company were always on hand and very helpful through the planning process. (April 2018 - Secondary)




Really good that Rayburn offered a small group option so our students could go on this trip. (April 2018 - Secondary)




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(April 2018 - Secondary)




well organised and everyone there really cared about our trip going well. (April 2018 - Secondary)




(April 2018 - Secondary)




Rayburn where not ideal as a company issues with ratio's that were resolved. This was the ski school in Italy, instructors changed after first day. Hotel not a true ski in ski out. (April 2018 - Secondary)




(March 2018 - Secondary)




An excellent tour provided. As a result of their organisation, experience and professionalism they put together an excellent trip for us. In addition, due to the extenuating weather conditions that we experienced whilst in Iceland, their emergency contact was excellent, ensuring that we were safe and advising us on the best things to do. (February 2018 - Secondary)




(February 2018 - Secondary)




I have used Rayburn several times before, I always have found them excellent. On this occasion, as well as being successful, it was an eventful trip in some ways (adverse weather, coach/car collision and lost passports) but Rayburn helped us overcome these obstacles and in turn ensured a successful tour. (February 2018 - Secondary)




(December 2017 - Secondary)




Group travel specialist since 1965

Description

Rayburn Tours is an independent, family-run business that has been dedicated to providing bespoke, worldwide educational and adventure tours for groups since 1965. Specialising in Educational, Sports and Ski trips for schools and Concert tours for youth and adult ensembles, we aim to inspire our groups by creating unforgettable international experiences.

From the very beginning, the Boyden family set out with a clear vision for the future – to offer groups tailor-made travel experiences that not only meet, but exceed their expectations on every level.

With the determination of over 90 dedicated and talented members of staff, we continue to maintain and commit to this mantra. As a result, we are proud to manage the international travel arrangements for some 23,000 passengers each year, keeping our customers at the heart of everything we do.