(April 2024 - Secondary School)

(April 2024 - Secondary School)

(March 2024 - Secondary School)

(March 2024 - Secondary School)

Excellent venue with plenty to do (March 2024 - Secondary School)

(March 2024 - Secondary School)

(March 2024 - Secondary School)

(February 2024)

(February 2024 - Secondary School)

(February 2024 - Secondary School)

(February 2024 - Secondary School)

(February 2024 - Secondary School)

Psychology A Level (January 2024 - Secondary School)

the venue Meininger Porte de Vincennes was a great hotel for groups and it specializes in school trip; as such rules were outstanding and were shared with groups upon arrival. EST 's help and organisation were excellent. (January 2024)

(January 2024 - Secondary School)

(December 2023 - Secondary School)

(November 2023 - Secondary School)

(October 2023 - Secondary School)

(September 2023 - Secondary School)

(September 2023 - Secondary School)

(July 2023)

The itinerary had some issues, as the company had not thought about the distance between one activity and the next, and how this would impact the group. We were delayed for one activity due to this, but for the others were able to find alternative routes to ensure pupils had the full experience. (July 2023 - Secondary School)

(June 2023 - Secondary School)

Liked the trip but don't think that using European Study tours saved me any money or work I would therefore plan my trip without an agency next time. (June 2023 - Secondary School)

(June 2023)

Good but jam-packed itinerary!!! Would definitely recommend building in more 'buffer time' between events to allow for eating, transport, late-running events, etc. (June 2023 - Secondary School)

(June 2023 - Secondary School)

(June 2023 - Secondary School)

(May 2023)

(April 2023 - Secondary School)

(April 2023 - Secondary School)

(April 2023 - Secondary School)

(April 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

(March 2023 - Secondary School)

The food quality and portion sizes at the designated restaurants was disappointing and commented on by a number of students. There was confusion and a lack of awareness regarding Vegan, Vegetarian and Gluten Free options which left students waiting for meals to be re prepared (March 2023 - Secondary School)

(March 2023 - Secondary School)

Some minor issues with communication being late - aware of another group in the same hotel using EST who had bookings that didn't exist when they turned up (e.g. to see Wicked on a night it wasn't on). Have fed back directly to EST. (March 2023 - Secondary School)

(February 2023 - Secondary School)

(February 2023 - Secondary School)

(February 2023 - Secondary School)

(February 2023 - Secondary School)

They may organise good trips for other subjects, but I have no experience of them. (February 2023 - Secondary School)

There were a few issues with the itinerary and not allowing enough time for activities. On reflection, we might choose to swap a few activities around. However, the children had an amazing time. Our coach driver was fantastic. We also would seek to alter the arrangements for the accommodation in the future. (February 2023 - Secondary School)

(February 2023 - Secondary School)

(January 2023 - Secondary School)

(January 2023 - Secondary School)

(November 2022 - Secondary School)

All went very smoothly for a first visit - a range of excellent art galleries in the cities visited. (November 2022 - Secondary School)

(October 2022 - Secondary School)

(October 2022 - Secondary School)

(October 2022 - Secondary School)

(July 2022 - Secondary School)

(July 2022 - Secondary School)

Performing Arts (July 2022 - Secondary School)

(June 2022 - Secondary School)

(May 2022 - Secondary School)

Also recommend it for Business and Travel and Tourism (May 2022 - Secondary School)

(April 2022 - Secondary School)

(April 2022)

Unfortunately we had to cancel this residential visit owing to Covid19 restrictions (June 2020 - Secondary School)

Excellent service throughout: very efficient communication during the preparation period and good support whilst on tour (March 2020 - Secondary School)

Communication was excellent, however the hotel we stayed at had a wedding going on which meant we couldn't use the games room on the night we got there. If we had known this is advance we would have stayed at the Disney Village later and planned in more events. The wedding also finished very late and there was some loud (and what seemed to be drunken) behaviour from some of the guests at around 2am which woke up myself, some of the students and even the bus driver. They really need to carefully consider what events they have on at the accomodation before booking student groups in. The lack of a "games room" made it more difficult for the students to blow off some steam before bed, which made getting them settled and to sleep a little harder. (March 2020 - Secondary School)

Very quick to respond to questions prior to the trip. Hotel fine throughout. Would recommend not having shared beds for students. Dinners adequate on first two evenings, and much better for last two dinners. Excellent itinerary, after significant intervention from DPN. In terms of value for money, while the itinerary included many great opportunities, I feel that they could have included lunches in the price. (February 2020 - Secondary School)

a great trip, students had an enjoyable time and were involved in a range of cultural and language activities (February 2020 - Secondary School)

Excellent planning and flexibility (February 2020 - Secondary School)

(February 2020 - Secondary School)

(February 2020 - Secondary School)

(February 2020 - Secondary School)

The tour was generally very well organised; however the hotel (A&O hostel) was not the usual standard I have come to expect from European Study Tours. (January 2020 - Secondary School)

(January 2020 - Secondary School)

(December 2019 - Secondary School)

Fantastic provider. Really helpful and organised (November 2019 - Secondary School)

(November 2019 - Secondary School)

(November 2019 - Secondary School)

All the planning and organisation of the trip was done for us, however we were a little disappointed with the food venues and our halal students were not catered for. (November 2019 - Secondary School)
Provider Response: We are disappointed to hear that the venues selected for you did not meet your requirements, please do get in touch by emailing estops@euro-study-tours.co.uk to allow us to address your concerns.

(November 2019 - Secondary School)
Provider Response: Please can you contact us directly at estops@euro-study-tours.co.uk to discuss any issues you may have had, thank you.

Lack of communication from the rep at EST. LHR had to contact hotel directly one day before trip to get rooming arrangements despite asking for this for a week or more from EST who had told us they would provide this. A name change on passport was not mad despite it being asked for and paid for. LHR ended up doing a lot of the work EST should have done. Very much inferior to NST (although part of the same company). (November 2019 - Primary School)
Provider Response: Regarding your feedback, we would like the opportunity to discuss further, please can you email us directly on estops@euro-study-tours.co.uk , thank you.

(November 2019 - Secondary School)

(October 2019 - Secondary School)

Fantastic organization, very helpful, fast responses and very competitive in price. Will work again with EST, since they made the experience a very enjoyable one. (October 2019 - Secondary School)

As always an outstanding trip (October 2019 - Secondary School)

(October 2019 - Secondary School)

(July 2019 - Secondary School)
Provider Response: Thank you for taking the time to provide feedback.We note the three stars to allow us to discuss any issues please contact us directly at estops@euro-study-tours.co.uk

Excellent organisation and communication (July 2019 - Secondary School)

(July 2019 - Secondary School)

(June 2019 - Secondary School)

excellent organisation of visit - minor hiccup when locating the bus after a delayed flight at JFK as the bus wasn;t allowed to park up on JFK terminal and had to wait outside the terminal area. (June 2019 - Secondary School)
Provider Response: Thank you for taking the time to provide feedback, to allow us to discuss the issue please contact us directly at estops@euro-study-tours.co.uk

Very poor service and they made a lot of errors (May 2019 - Secondary School)
Provider Response: We are dismayed to see this review. Thank you for taking the time to provide feedback, please can you contact us directly at estops@euro-study-tours.co.uk

(May 2019 - Secondary School)
Provider Response: Thank you for taking the time to provide a rating, to allow us to address any issues you may have had please contact us directly at estops@euro-study-tours.co.uk

(May 2019 - Secondary School)

Extensive feedback given to EST - feel like they did not really know Sicily too well, particularly the local area our hotel was situated in. (April 2019 - Secondary School)

(April 2019 - Secondary School)

The EST "rep" at Heathrow was ineffective and almost made us miss our flight. It was only thanks to the parent of a student on the trip( who works for British Airways) that we avoided being off-loaded (April 2019 - Secondary School)

I can't fault the support and help given by Amelia and Sam from European Study Tours - absolutely faultless. (April 2019 - Secondary School)

(March 2019 - Secondary School)

Very helpful and informative. (March 2019 - Secondary School)

(March 2019 - Secondary School)

(March 2019 - Secondary School)

(March 2019 - Secondary School)

Issue with evening meals which meant we had to go elsewhere despite us booking half board. However generally happy (March 2019 - Secondary School)
Provider Response: Thank you for taking the time to provide feedback, to allow us to address your concerns please contact us directly at estops@euro-study-tours.co.uk

(February 2019 - Secondary School)

Excellent. On time throughout the day. Organised and Informed. Got us home on time. All the documents were sent on time and the help before the trip was outstanding. (February 2019 - Secondary School)

I have worked with them for many years on the organisation of our overseas trips and they aer so very helpful in meeting our requirements and allowing us to run trips of a lifetime for our students (February 2019 - Secondary School)

(February 2019 - Secondary School)

A very well-organised educational visit, with excellent customer support. Notwithstanding this, a couple of issues arose (itinerary planning and food) which I would not have expected to be of concern given the relatively high price. (February 2019 - Secondary School)
Provider Response: Thank you for taking the time to provide feedback, to allow us to address your concerns please contact us directly at estops@euro-study-tours.co.uk

Great at communications (February 2019 - Secondary School)

Generally good. We had an issue with a restaurant booking - the restaurant took us in, fed us, then expected to us pay. I had a had a meal voucher, but they knew nothing about the booking. I phoned the European study tours help line, and it was finally sorted. Half hour delay. We were also booked into a museum, on a day it was closed … (January 2019 - Secondary School)
Provider Response: Thank you for taking the time to provide feedback, to allow us to address your concerns please contact us directly at estops@euro-study-tours.co.uk

Excellent organisation and communication. (January 2019 - Secondary School)

(December 2018 - Secondary School)
Provider Response: Thank you for taking the time to provide feedback, to allow us to address your concerns please contact us directly at estops@euro-study-tours.co.uk

(November 2018 - Secondary School)

(November 2018 - Secondary School)

Very smooth trip (November 2018 - Secondary School)

The tour itinerary was excellent: a good balance of activities and students learnt a lot from it. Our tour guide, Anya, was amazing. She was so helpful and in future I would recommend requesting her. The previous group attending in July had a bad experience using EST guides at Auschwitz but this time we had official Auschwitz guides: the teacher who attended in July reported that this worked much better. The hotel was suitable in that the rooms were of a good quality, the breakfasts provided lots of choice and they had our packed lunches ready each morning. It was also located conveniently near to the main square, which made getting to and from places easy to do. The only real qualm is actually quite a big one: despite being informed (and me checking in the days before) about students with allergies, the evening meal at the hotel on the first night had allergens in every course eg walnuts in the ice cream. They did cook an alternative (chips) but did not seem to know about the allergies. If I hadn’t have vetted every course beforehand they would have served this to the students. All other meals were fine though, as at breakfast they had choice and lunches were clearly labelled for students with allergies, who had slightly different things in theirs. We only ate one evening meal at the hotel. The airport guide offered to meet us 2 hours before departure but upon request kindly met us earlier. If we hadn't have met earlier there would not have been time to get through and leave space to buy some food at the airport so I would recommend this in future. In terms of the age range attending, I would say this was about right. I certainly wouldn’t take students any younger than year 10, but those who did come seemed to get a lot from it. (October 2018 - Secondary School)

(October 2018 - Secondary School)

See email exchange below Hi Ben, I am well thanks, I hope you are too! Thank you so much for the below email, it’s always really nice to get this sort of feedback and know that everything went well! It was a pleasure to work with you on the trip! The changes are all part of it, getting the trip exactly how you want to ensure the best possible experience, and it seems from the feedback we did this! Thanks again for taking the time to send me the below email and the presentation, some great ones on there! I particularly like the one on the plane! Its great to see some of these visits taking place as we arrange them but never really know what its like whilst participating for the students. Thanks! I really enjoyed putting this trip together with you and am so pleased all enjoyed it! I hope to work with you again on any future trips that you may book with us! All the best! Sam Sam Deville Tour Planner European Study Tours 4 Post Office Walk, Fore Street, Hertford, SG14 1DL t: 01992 507817 f: 01992 586381 de: sdeville@euro-study-tours.co.uk e: estops@euro-study-tours.co.uk Visit us on Facebook Twitter Google+ accounts or click here to download our latest brochures. We’ve updated our Privacy Statement and Booking Conditions. By using our website, requesting information from us, or by confirming your booking, you’re accepting these terms. From: Benjamin Lovett - Meoncross <Ben.Lovett@meoncross.co.uk> Sent: 28 October 2018 20:33 To: Sam Deville <sdeville@euro-study-tours.co.uk> Subject: THANK YOU SAM! Student Feedback 8 responses meoncross school Sam,! Hope you are well. Berlin was a great trip and at a great price! I really appreciate your patience with my demands throughout the whole process, I did not make it easy for tour team! Not once did you let me down though, and as a result, you have made 22 of us very happy as the trip was absolutely fantastic. I also really appreciated the flexibility when I had to change the itinerary at the last moment. I have created a presentation for parents here (click link below) Also, we have 8 responses, see below for the 9 questions asked, the most useful for us are the comments towards the end. Sincerely Ben Lovett Meoncross School Berlin Trip October 14-18th 2018 Dear Parents, Thank you so much for allowing your child to participate in the History and Modern Foreign Languages trip to Berlin. It really was a wonderful experience and we sincerely hop… Go to this Sway https://sway.office.com/CxirEAIVEedi9HdG?ref=Link Student Feedback 8 responses meoncross school 28 October 2018 20:16 Created with Microsoft OneNote 2016. ________________________________________ DISCLAIMER NOTICE The information contained in this e-mail and any attachments is confidential and may be the subject of legal, professional or other privilege. It is intended only for the named addressee (s) and may not be disclosed to anyone else without the consent of Meoncross School. If you are not the named addressee you must not use, disclose, distribute, copy, print or rely on the contents of the e-mail and should return it to sender immediately. Meoncross School may monitor outgoing and incoming e-mails. By replying to this e-mail you give your consent to such monitoring. Meoncross School do not accept any liability for any form of viruses introduced with this e-mail or its attachments. (October 2018 - Secondary School)

(September 2018 - Secondary School)

(September 2018 - Secondary School)

Excellent organization as always, the speakers were also excellent and the event ran smoothly with no issues. (August 2018 - Secondary School)

The trip was excellent although the itinerary was not completely thought through, meaning some activities were a little too short. Guide was not with trip all the time as published. (July 2018 - Secondary School)

(July 2018 - Secondary School)

(July 2018 - Secondary School)

Very supportive at all times (July 2018 - Secondary School)

(July 2018 - Secondary School)

Harry Potter tour was booked for an adult group which resulted in a delay in our entry with pupils forced to sit waiting on the bus for an hour. Thorpe Park closed at 4 and our itinerary had us arriving at 11.30 which is quite wasteful. The timing for food at Bubba Gumps at 5.30pm and then arrival at the theatre for a show at 7.30pm was very tight. The company's communication was particularly poor; once they'd had the money they were difficult to deal with and made little effort to help make adaptations to the trip. Working with Holly 2 years ago was much better. (July 2018 - Secondary School)

(July 2018 - Secondary School)

Improvements to be made when communicating with school staff. Harry Potter tickets were booked for an ADULT group which then meant an hour's delay at the location as they were not expecting 37 under 16s. The information for the hotel rooms did not arrive until very late and we still couldn't access the room numbers at the hotel until we arrived. Thorpe Park was closing at 4 which meant that our itinerary's arrival time of 11.30 was somewhat disappointing. (July 2018 - Secondary School)

very poor at organising as 'forgot' to book our original flights. a lot of chaos afterwards with changing of flights. would not recommend. (June 2018 - Secondary School)

(June 2018 - Secondary School)

Outstanding provider of trips. (May 2018 - Secondary School)

(April 2018 - Primary School)

(April 2018 - Secondary School)

(April 2018 - Secondary School)

EST were very helpful and easy to communicate with. There was some surprising fluctuation with the price quotations which made it hard to finalise a price for students. (March 2018 - Secondary School)

EST are a very reliable and customer focused company who are always available for enquiries and keep in touch regarding changes etc very well. They are always available when on the trip and are always very helpful. (March 2018 - Secondary School)

(March 2018 - Secondary School)

(February 2018 - Secondary School)

There was some miscommunication about the workshop we were attending. The Broadway 101 company who ran the workshop were excellent at their end in adapting rather quickly to meet our needs and intentions for the trip. (February 2018 - Secondary School)

(February 2018 - Secondary School)

Outstanding trip, the visits were very through provoking. (February 2018 - Secondary School)

Excellent service. The visit was well planned out. The support from staff was always available. Easy access to visit via online portal. (January 2018 - Secondary School)

(January 2018 - Secondary School)

(January 2018 - Secondary School)

(December 2017 - Secondary School)

(December 2017 - Secondary School)

(November 2017 - Secondary School)